Order Management Supervisor

About Expeditors

Join a global workforce dedicated to seamless international logistics and supply chain management. Expeditors, headquartered in Seattle with over 19,000 professionals worldwide across 350+ locations, is a Fortune 500 company committed to delivering tailored logistics solutions through innovation, professionalism, and customer-centric approaches.

Role Overview

As an Order Management Supervisor located in Nashville, TN, you will play a critical role in overseeing daily operations, supporting financial objectives, and leading a team in a dynamic logistics environment. This position requires in-person attendance, does not offer visa sponsorship or relocation assistance.

Primary Responsibilities

• Oversee and support day-to-day operational activities within the order management department.
• Collaborate with product teams to verify local charges and agreement quotes, reducing potential losses.
• Organize team meetings and huddles to discuss market intelligence and allocate tasks effectively.
• Lead efforts in transitioning new or updated business processes.
• Drive departmental revenue growth aligned with district budgets and management targets.
• Embrace and implement system updates and procedural enhancements.
• Propose improvements to systems and processes for increased efficiency.
• Assist management with employee performance evaluations in line with corporate initiatives.
• Support goal setting and development planning for key staff members.
• Help maintain timely accounts payments and adherence to company credit policies.
• Manage vendor payments and resolve accounting discrepancies through reporting tools.
• Facilitate billing of customer invoices accurately and promptly.
• Act as a compliance role model, ensuring adherence to company policies and government regulations.
• Communicate policies effectively within the team to maintain awareness and compliance.
• Partner with the Trade Compliance Manager to support compliance efforts and training.

Key Competencies

• Employee Development: Onboard and mentor new hires, provide constructive feedback, conduct performance reviews, and foster employee growth with training plans and engagement initiatives.
• Financial Excellence: Utilize accounting expertise to assist in achieving financial targets, review receivables, monitor billing accuracy, and manage profitability.
• Operational Excellence: Continuously monitor team metrics, streamline processes, and enhance productivity and customer service.
• Business Development: Support sales and retention strategies, prepare competitive proposals, and build strong customer relationships during business transitions.

Candidate Qualifications

• Six months to one year of relevant experience or equivalent education combined with experience.
• Knowledge of Expeditors policies, procedures, products, services, and systems.
• Completion of a minimum of 52 hours annual relevant training, including management or leadership programs.
• Solid understanding of market trends and competitor activities.
• Proficiency in Microsoft Office applications such as Excel and Word.
• Excellent verbal and written communication abilities.
• Demonstrated negotiation skills.

Additional Information

This position is on-site only, does not provide work visa sponsorship or relocation assistance.

Benefits & Perks

• Paid time off including vacation, holidays, and sick days.
• Comprehensive medical insurance plans.
• Life insurance coverage.
• Employee Stock Purchase options.
• Ongoing training and development programs.
• Opportunities for internal career progression.
• Employee referral bonus program.