Operations Team Lead

About VidaSpace and Role Overview

VidaSpace is a provider of elegant architectural finishes used across New Zealand, operating primarily from its Levin location. We are currently seeking an Operations Team Lead to oversee a dynamic team of five, comprising warehouse, customer care, purchasing, and freight roles. This position demands a hands-on approach, balancing planning and execution daily—from managing stock and monitoring shipments to supporting order fulfillment.

Key Responsibilities

• Oversee purchasing by optimizing inventory to balance turnover with key performance indicators (KPIs), forecasting demand jointly with Sales Team Leaders, including managing bespoke order processes.
• Coordinate both international and local freight and logistics—organize shipments, track progress, and provide regular updates.
• Address supplier quality control issues before delivery to ensure product standards.
• Provide backup support for warehouse staff as needed.
• Manage TradeMe Outlet listings by updating stock levels, uploading new listings, and handling customer inquiries and sales; maintain proactive communication about clearance stock internally.
• Drive lean improvements by continuously enhancing warehouse processes to reduce waste, improve quality, and elevate service.
• Implement and oversee quality control procedures for incoming and outgoing goods.
• Maintain precise inventory records through proper storage practices, regular cycle counts, and batch tracking.
• Plan and schedule daily warehouse operations and outbound goods dispatch.
• Promote workplace health and safety by ensuring compliance, managing risks, and fostering a strong safety culture in all warehouse activities.
• Enhance operational efficiency by optimizing labor use, establishing and monitoring team KPIs, supporting continuous improvement, and identifying process enhancements.
• Lead, motivate, and develop the warehouse team effectively.
• Facilitate training and development by identifying needs, implementing new processes, and maintaining clear standard operating procedures (SOPs).
• Similarly, lead the customer care team by driving improvements, managing people, and supporting their training and process development.

Candidate Profile and Requirements

Ideal candidates have prior experience leading hands-on teams, are proficient with digital systems such as Odoo, Pipedrive, and Microsoft software, and are proactive in identifying and fixing inefficient procedures. This role requires predominantly on-site work in Levin.