Operations Manager - Systems and Improvement

About Clever Gear

Clever Gear is an expanding consumer technology distributor, proudly serving as the exclusive distributor for innovative brands like Starlink, Govee, and SwitchBot across Australia and New Zealand. Our portfolio covers connected home technology, networking, lifestyle products, and emerging consumer electronics.

At Clever Gear, you contribute directly to launching, scaling, and establishing top-tier technology products in the market, working behind globally renowned brands.

Role Overview

We seek an Operations Manager focused on Systems and Improvement to optimize and enhance business operations as the company expands. This role requires a hands-on problem solver with a passion for consumer technology and the ability to manage undefined projects from challenge identification through to implementation. The position offers a dynamic, autonomous environment with opportunities to shape and grow the role in line with business needs.

Key Responsibilities

• Analyze and improve core business processes by identifying bottlenecks, errors, manual tasks, and gaps in ownership.
• Observe workflows, determine root causes of inefficiencies, and collaboratively redesign simpler, more effective processes.
• Lead the execution of improvements including diagnosis, pilots, rollout, documentation, adoption, and performance measurement.
• Manage and prioritize a backlog of operational enhancements.
• Develop and refine practical dashboards and automate workflows using no-code or low-code tools such as n8n to reduce repetitive tasks and minimize errors.
• Leverage data and reporting to provide timely visibility into team performance, exceptions, and risks.
• Understand system integrations, troubleshoot operational-technical issues, and translate requirements across teams.
• Promote effective use of existing tools and explore new technologies that drive value.
• Translate broad priorities into clearly defined goals, assign ownership, set milestones, and coordinate cross-functional and external stakeholder collaboration.
• Identify and communicate risks and decision points proactively, providing recommendations and ensuring follow-through.
• Improve operational visibility with appropriate reporting rhythms and controls, avoiding unnecessary bureaucracy.
• Investigate performance challenges using data and frontline feedback, prioritizing initiatives by impact on revenue, costs, customer experience, and risks.
• Ensure lasting improvements with durable processes, accountable owners, or system updates.

Candidate Profile

• Demonstrates strong work ethic, positive attitude, and sense of ownership.
• Exhibits curiosity, sound judgment, critical thinking skills, and addresses root causes, not just symptoms.
• Possesses genuine enthusiasm for consumer technology trends and products.
• Comfortable with data analysis, dashboards, and no-code/low-code workflow tools; coding skills not required.
• Quick to learn and understand system interactions and adapt to new tools.
• Proven ability to take initiative on ambiguous tasks and deliver practical outcomes.
• Strong communication skills and ability to influence and collaborate with multiple stakeholders.
• Self-driven and able to work independently while keeping relevant parties informed.

Desirable experience:

• Background in consumer electronics, technology distribution, wholesale, retail operations, or ecommerce.
• Familiarity with ecommerce, ERP, inventory, warehouse, or integration platforms (specific system experience not mandatory).
• Experience with process mapping, dashboard creation, automation, or business improvement initiatives.

Success Milestones

• Within 3 months: Gain thorough understanding of main workflows and establish improvement priorities.
• Within 6 months: Achieve tangible enhancements in processes, dashboards, or automation schemes.
• Within 12 months: Become a trusted operator recognized for delivering solutions to complex, undefined business challenges.

Employment Details

• Location: Chadstone, Victoria (Hybrid work with two days per week onsite)
• Employment type: Full-time, permanent
• Salary: $70,000 to $80,000 annually plus superannuation
• Additional compensation: Performance bonus up to 10% of base salary

Why Join Us?

• Opportunity to work with leading consumer technology brands worldwide.
• Take ownership of key initiatives with measurable commercial impact.
• Diverse role covering operations, systems, reporting, and continuous improvement.
• Grow your role and influence alongside company expansion.
• Flexible hybrid work arrangement.