Operations Executive - Fresh 3P & Team Leader Operations

About the Role and Company

Amazon.com is committed to being the most customer-focused company globally, offering customers extensive product variety, competitive pricing, and convenience. The company evolves continually from an e-commerce platform to an innovation-driven leader, backed by some of the brightest minds in technology. Its Worldwide Operations division underpins the seamless customer experience by managing fulfillment and customer service processes effectively.

Role Overview

The Operations Executive will oversee the functionality and performance of multiple 3P stores, focusing on operations, compliance, and process enhancement. This role requires collaborating with both internal teams and external partners to boost quality, efficiency, speed, and reduce costs while nurturing a strong customer-first mindset. Responsibilities include data-driven monitoring, proactive problem solving, adherence to privacy standards, and hands-on store visits. The position follows a five-day workweek, with scheduled days off dependent on shift and business needs.

Key Responsibilities

• Supervise and enhance operational processes across assigned 3P stores.
• Analyze data from diverse sources and implement corrective actions when necessary.
• Predict trends and potential impacts through in-depth data examination.
• Maintain systematic problem notification, resolution, and prevention practices.
• Act as a communication bridge amongst internal and external stakeholders with attention to objectives, compliance, and confidentiality.
• Provide training and guidance to associates to ensure adherence to operational standards.
• Conduct onsite visits to verify operational compliance with company policies and rules.
• Implement checks based on Standard Operating Procedures (SOPs).
• Engage regularly with teams and operations stakeholders to align processes.
• Manage Amazon-driven processes in 3P store settings.
• Deliver training sessions and briefings to frontline personnel regarding operational protocols.
• Lead daily or weekly audits of store sites.
• Travel to various operational locations for monitoring and compliance.

Required Qualifications

• Minimum of one year experience in customer-facing roles, warehousing, logistics, or manufacturing sectors.
• Proficiency in English, including reading, writing, and speaking.
• Competence with Microsoft Office, especially Excel.

Preferred Qualifications

• Possession of a Bachelor’s degree.

Additional Information

A flexible work environment is maintained with a 5-day workweek, though days off may vary due to shift rotations or business demands. Candidates can expect travel commitments to store locations for operational assessments and implementations. Amazon is dedicated to promoting an inclusive culture and provides accommodations for candidates with disabilities during the recruitment process upon request.