Operations Administrator

Role Overview

This position is responsible for managing the processing and oversight of settlements, fund activities, and client transactions within a regulated financial services environment. The role supports the end-to-end lifecycle of transactions, necessitating a versatile and adaptable professional capable of handling various operational processes, ensuring business continuity through cross-skilling, and effectively managing fluctuating workloads and priorities.

The ideal candidate will demonstrate deep operational expertise, a focus on client-centric service, and a proactive approach to utilizing technology including automation and AI-driven tools to enhance operational efficiency, minimize risk, and maintain high data integrity.

Primary Objectives

• Ensure prompt and precise settlement of equity, fixed income, and related asset transactions.
• Support full client transaction lifecycles as well as fund operational activities with transparency and stringent controls.
• Actively address exceptions, discrepancies, and settlement risks in partnership with internal teams and external stakeholders.
• Drive operational excellence through continuous process improvements, automation, and AI-enhanced workflows.
• Maintain high service levels consistent with client expectations, regulatory standards, and company policies.

Key Duties and Responsibilities

• Process and settle trades involving equities, bonds, and other market instruments in compliance with internal guidelines and market timelines.
• Conduct daily validation, input, monitoring, and control of executed trades across multiple platforms.
• Ensure accuracy in transaction recording and compliance with transaction reporting and regulatory obligations.
• Investigate and resolve issues such as settlement failures and mismatches, including root cause analysis.
• Manage client transactions comprehensively, including subscriptions and redemptions, coordinating with Front Office, Fund Accounting, Custodians, Brokers, and Transfer Agents to resolve issues efficiently.
• Provide operational support for fund lifecycle events including corporate actions, income events, and reconciliations.
• Ensure strict adherence to internal controls, risk management, and escalation protocols.
• Assist with audit, compliance, and regulatory processes by maintaining precise records and delivering timely responses.
• Produce regular operational and client reporting; employ data analytics, automation, and AI solutions to optimize exception handling and reporting quality.
• Participate in initiatives aimed at achieving straight-through processing, improving data quality, and enhancing operational resilience.
• Identify and implement process enhancements focusing on efficiency, automation, and quality.
• Contribute to drafting and updating procedures and best practice documentation; support team training, onboarding, and knowledge sharing.

Required Qualifications and Experience

• At least five years of experience in settlements, middle office, or operational roles within financial services.
• Comprehensive understanding of trade lifecycles, operational controls, and post-trade processes.
• Exceptional attention to detail combined with strong numerical and analytical skills.
• Proven capability to prioritize and handle high-volume workflow deadlines.
• Strong problem-solving abilities with a proactive approach.
• Excellent team collaboration and communication skills.
• Proficiency in Microsoft Office applications, especially Excel for reconciliations, analysis, and reporting.
• Self-motivated and result-oriented with a commitment to high-quality deliverables.

Desirable Skills and Attributes

• Experience in supporting fund operations or collective investment structures.
• Knowledge of equities, fixed income, and derivative products.
• Exposure to automation technologies, AI tools, or data-driven process improvements.
• Experience handling regulatory or audit functions within a controlled financial services context.
• A third-level degree in Business, Finance, Economics, or a related field.