On-site Level 2 Service Desk Engineer

Role overview

efex is hiring a full-time, on-site Level 2 Service Desk Engineer in Auckland to support a client in the childcare sector. In this client-facing position, you will act as the main technical contact on site, handling advanced IT support, solving infrastructure and networking problems, and contributing to projects that modernise the client’s technology setup.

Working with the backing of a leading managed service provider, you will gain exposure to a wide variety of systems and have the chance to build strong working relationships with users while helping deliver reliable day-to-day service.

About efex

efex has more than 20 local branches and a strong national footprint across Australia. The company delivers tailored IT and digital solutions designed to help organisations work more efficiently and effectively. Its culture is practical, approachable and focused on business outcomes, with an emphasis on plain communication, genuine relationships and putting people first.

What the role involves

As the primary technical presence on site, you will support desktop, server, networking and Microsoft environments. The position also includes ownership of more complex incidents, assistance with infrastructure improvements, and participation in deployments and project work. Occasional travel to other client locations may also be required.

• Deliver both proactive and reactive IT support across the client environment.
• Investigate and fix issues across infrastructure, servers, networking and Microsoft 365.
• Support Windows Server, Active Directory, Azure and virtualised systems.
• Monitor, maintain and tune systems to support uptime and performance.
• Own incidents through to closure while keeping users updated.
• Keep ticket notes, documentation and time entries accurate and current.
• Carry out on-site project tasks such as hardware rollouts, infrastructure upgrades, user setup and technology deployments.
• Work with project teams, account managers and technical specialists to ensure successful delivery.
• Serve as the local escalation point for more complex technical problems.
• Help improve processes, documentation and knowledge sharing.

What you should bring

You should have several years of experience supporting client environments, preferably in an MSP setting, and be confident working directly with users. The role suits someone who takes full ownership of issues, works in a structured and practical way, and can balance support work with project delivery.

• 3-5+ years of experience supporting client environments, ideally within an MSP.
• Confidence in dealing directly with users and building trusted client relationships.
• A strong sense of ownership and follow-through on technical issues.
• A proactive, organised and solution-oriented approach.
• Comfort managing both day-to-day support and project tasks.
• Clear communication skills and a strong customer-first mindset.

Technical experience needed

• Hands-on work with Windows Server environments.
• Microsoft 365 administration and support.
• Active Directory, Group Policy and user administration.
• Networking knowledge covering switching, routing and firewalls.
• Backup and disaster recovery tools and practices.
• Virtualisation platforms such as VMware and/or Hyper-V.
• Desktop, laptop and endpoint support.

Additional strengths valued

• Microsoft Azure.
• PowerShell scripting.
• Endpoint management and MDM tools.
• Cybersecurity tools and best-practice awareness.
• IP telephony and unified communications solutions.

Benefits and rewards

• A competitive salary aligned to your experience and capability.
• A friendly, grounded and supportive team culture.
• Birthday leave so you can take your day off.
• Wellbeing leave of up to two extra days each year.
• Ongoing technical learning and certification support.
• Opportunities to progress into senior engineering, project or leadership roles.
• Exposure to a wide range of technologies and hands-on infrastructure work.
• Meaningful and challenging work where your expertise is appreciated.

Additional information

This role offers the chance to be the trusted on-site IT partner for a valued client while working on important infrastructure and technology projects. You will have the independence of being the local face of IT, supported by the wider capability and career opportunities of a growing national MSP.

Recruitment requirements

Shortlisted candidates will need to complete a National Police Check and a Working with Children Check as part of the hiring process.