Ocean Freight Operations Coordinator - Transport

About Toll Group

Toll Group is a global logistics provider with a legacy of over 130 years, supporting more than 20,000 customers worldwide through a network spanning 150 countries, 500 sites, and 27 markets. As part of Japan Post, Toll moves not just logistics, but also the businesses that drive the world.

Role Overview

We are seeking a diligent and customer-oriented Ocean Freight Operations Coordinator – Transport. This role is pivotal in ensuring the smooth transit of ocean freight shipments across New Zealand by coordinating with customers, shipping lines, customs brokers, transport providers, and internal teams. The position demands thorough management of shipments, precise documentation, and consistent delivery of outstanding services throughout the supply chain. This opportunity suits those wanting to advance their career in international logistics within an energetic and cooperative environment.

Key Responsibilities

• Manage the entire process of import and domestic ocean freight shipments from booking to delivery.
• Communicate effectively with shipping lines, freight forwarders, customs brokers, and transportation providers.
• Track shipment status and keep customers and stakeholders updated promptly.
• Organize local transport and warehouse operations supporting the movement of cargo.
• Assist with invoicing tasks, cost entries, and general operational paperwork.

Required Qualifications and Experience

• Practical experience in freight forwarding, ocean freight operations, or logistics administration.
• Relevant qualifications in logistics or supply chain fields are a plus.
• Familiarity with import procedures.
• Knowledge of customs and maritime regulations is beneficial.
• Experience using freight management software systems.
• Competency with Microsoft Office applications.

Important Skills and Attributes

• Outstanding organizational capabilities and keen attention to detail.
• Capacity to juggle multiple priorities within a dynamic, fast-moving setting.
• Strong communication skills and ability to manage relationships with various stakeholders.
• Customer-centric approach dedicated to delivering excellent service.
• Experience with CargoWise One or equivalent logistics platforms.
• Proactive attitude with eagerness to learn and grow professionally.

Work Culture and Opportunities

At Toll, employees contribute to essential services such as food, fuel, medicine, and rescue support, helping communities and businesses thrive. The company promotes curiosity, open communication, and meaningful teamwork supported by leaders granting autonomy and quick decision-making authority. Extensive training and expert collaboration offer ongoing professional development and the chance to tackle diverse challenges.

Diversity and Inclusion

Toll welcomes candidates from diverse backgrounds, ages, ethnicities, genders, and abilities, encouraging those whose experience may not completely match but who demonstrate a willingness to learn to apply.

Additional Information

Applicants must be legally authorized to work in New Zealand and will undergo pre-employment screening, including criminal history and medical checks.