Marketing & Communication Coordinator

Position Overview

Ronald McDonald House Southwestern Ontario is recruiting a Marketing & Communication Coordinator to assist the organization through a significant transformation phase including launching a landmark capital campaign. Reporting to the Manager of Marketing & Communications, this position involves hands-on work in graphic design, social media management, and communication tasks both internally and externally. The ideal candidate is a versatile, detail-focused self-starter who manages diverse tasks efficiently and ensures consistency and quality for all content produced. This newly established full-time role presents an excellent opportunity to expand marketing and communication expertise within a mission-driven organization known for its community impact.

Core Responsibilities

• Create visual content such as social media graphics, email designs, posters, signage, and printed materials using Canva and Adobe Creative Suite adhering to brand guidelines.
• Assist in producing materials for donors, capital campaign, events, and internal communications.
• Organize and maintain digital asset libraries and templates for streamlined team usage.
• Manage social media posting schedules across Facebook, Instagram, and LinkedIn, crafting platform-specific copy that resonates with target audiences.
• Respond promptly to social media interactions, escalating delicate issues when necessary.
• Compile basic analysis reports on social media and email campaign performance to aid in marketing insights.
• Coordinate internal newsletters by gathering contributions, formatting content, and overseeing timelines.
• Compose and schedule email campaigns using Blackbaud for donor outreach and Mailchimp for event promotion and campaign updates.
• Support website content updates and upkeep.
• Handle inbound marketing requests across departments, ensuring timely response and coordination through established workflows.
• Maintain marketing request tracking and project management systems to keep initiatives on schedule.
• Provide event support including photography, signage setup, and live social media coverage.
• Consistently apply brand standards across all communication materials.
• Adhere to approval processes for social posts, donor recognition materials, and external communications.
• Promote organizational professionalism and uniformity in marketing outputs.
• Integrate diversity, equity, and inclusion (DEI) principles into daily operations and programming, championing these values throughout all organizational activities.

Qualifications and Requirements

• A degree or diploma in Marketing, Communications, Graphic Design, or related discipline is preferred.
• Two to four years of experience in marketing, communications, or graphic design; nonprofit sector experience is beneficial but not essential.
• Experience with event support or working in dynamic environments serving multiple stakeholders is an advantage.
• Proficiency with Canva and Adobe Creative Suite (Photoshop, Illustrator, or InDesign).
• Familiarity with email marketing platforms such as Mailchimp and Blackbaud, and social media management tools like Meta Business Suite.
• Excellent writing skills with proven ability to adapt communication style to various channels and audiences.
• Exposure to Microsoft 365 (SharePoint, Teams, Forms) and project management software such as Asana is preferred.
• Exceptional organizational aptitude to juggle multiple projects, deadlines, and requests efficiently without compromising quality.
• Collaborative mindset eager to follow direction, comply with processes, and contribute ideas within a small team.
• Flexible ability to switch between creative and administrative tasks smoothly during the workday.
• Strong written communication skills tailored to diverse platforms and stakeholders.
• A genuine passion and commitment to supporting families with critically ill or injured children underpinning the role.
• High standards of integrity and discretion when managing sensitive information relating to donors, families, and the organization.
• Must obtain a current Criminal Reference Check and Vulnerable Sector Screening prior to starting employment.
• Completion of a two-step tuberculosis test is required.

Working Conditions and Additional Information

The Ronald McDonald House offers a supportive environment focused on alleviating stress for families experiencing serious child illnesses or injuries. Staff are expected to demonstrate compassion, emotional maturity, and maintain confidentiality respecting the dignity and privacy of guests, volunteers, and colleagues. The position operates Monday through Thursday, 8:30 a.m. to 5:00 p.m., with occasional evening or weekend hours to support fundraising and community involvement events. Some travel within Southwestern Ontario, including Windsor, may be necessary.

The organization values a healthy work-life balance, offering a four-day work week, competitive salary within the $45,000-$55,000 range based on qualifications, dental and extended health benefits, three weeks paid vacation, ten sick days, two wellness days, and flexible scheduling. Ronald McDonald House is committed to anti-oppression and employment equity, encouraging applications from Indigenous, ethno-racial, LGBTQ+, francophone, immigrant, refugee, differently-abled, and other equity-seeking communities. Reasonable accommodations in the hiring process are available on request.