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Laptop Hardware Service Technician (L2)
Mumbai, Maharashtra, India · Tempo total
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- Experiência
- 1–3 anos
- Salário
- INR 20,000 – INR 26,000 / month
- Vagas
- 1
- Publicado
- há 1 dia
- Modo de trabalho
- No escritório
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Job Overview
We are seeking a Laptop Hardware Service Technician (L2) with 1 to 3 years of experience to join our team. The role involves diagnosing, repairing, and maintaining laptop hardware and software components both in-house and on-site. You will work with various laptop brands and handle warranty and non-warranty service requests while adhering to company standards.
Responsibilities
- Identify and resolve hardware issues involving motherboards, displays, keyboards, batteries, touchpads, SSDs/HDDs, RAM, hinges, and other internal parts.
- Perform laptop repairs at customer locations and internally at the service center.
- Install, configure, and troubleshoot Windows operating systems, drivers, BIOS settings, firmware, and applications.
- Manage warranty and out-of-warranty repair processes as per company protocols.
- Communicate with customers to schedule service visits and provide timely updates on repair status.
- Maintain thorough documentation including service reports and job sheets.
- Adhere to Electrostatic Discharge (ESD), quality assurance, and safety procedures during repair work.
- Ensure that all service calls are completed within the stipulated turnaround times (TAT) and service level agreements (SLA).
Requirements
- At least 1 year of practical experience in laptop hardware repair at Level 2 support.
- Strong skills in diagnosing hardware faults and replacing components at a detailed level.
- Experience with on-site laptop repairs and software installations or updates.
- Solid understanding of Windows OS, device drivers, BIOS configurations, and basic networking.
- Self-sufficient in troubleshooting and finding efficient hardware solutions.
- Well-organized with strong documentation, reporting, and process compliance capabilities.
- Good communication skills and customer care aptitude.
- Willing to travel for performing on-site service visits.
- Experience servicing popular laptop brands such as HP, Lenovo, Dell, ASUS, Acer, or MSI is a plus.
Skills
- Hardware troubleshooting and repair
- Software installation and system configuration
- Warranty and service management
- Customer communication
- Time management and adherence to service agreements
- Process compliance and documentation
- Problem-solving mindset
- Team collaboration