Key Account Manager (KAM)

Role Overview

The Key Account Manager (KAM) at Everllence plays a pivotal role in cultivating and expanding robust partnerships with critical clients, ensuring business growth alongside exceptional customer satisfaction. This involves a detailed understanding of customers' installed machinery, primarily steam turbines and turbo compressors, and the capability to coordinate effectively with internal departments to successfully execute projects.

Key Responsibilities

• Develop and sustain strong relationships throughout the customer’s management hierarchy, acting as the primary liaison across various client departments involved in ongoing projects with GTS.
• Drive and oversee all projects including site maintenance, spare parts supply, and emerging opportunities, ensuring timely and efficient communication among all stakeholders.
• Support the sales function by identifying fresh business prospects, maximizing revenue, and achieving profitability goals.
• Manage the full lifecycle of project delivery, from defining scope and planning to execution and finalization.
• Provide consistent status reports and updates to both internal teams and clients to maintain transparency and alignment.
• Conduct recurring business evaluations and client interactions to measure satisfaction and uncover improvement areas.
• Identify additional work opportunities within existing accounts and collaborate with Sales and Project teams to develop and secure proposals.
• Work collaboratively with Sales & Projects and Operations teams to reach collective objectives and uphold superior customer service standards.
• Prepare progress reports and forecasts regularly for all stakeholders.
• Implement process improvements in account management, documentation, and record keeping to enhance operational efficiency.
• Adhere strictly to the company’s Code of Conduct, processes, procedures, and health & safety regulations relevant to the role.
• Perform other duties as reasonably assigned while promoting the company’s reputation and commercial interests.

Qualifications and Requirements

• A minimum of 10 to 15 years' experience in the Oil & Gas sector, with significant involvement in key turnaround projects related to steam turbines and turbo compressors within large entities.
• At least 5 years of experience in similar roles or related fields.
• In-depth technical knowledge of steam turbines and turbo compressors.
• Exceptional communication skills capable of negotiating complex project matters independently and interacting closely with clients.
• Strong interpersonal abilities for building relationships at all organizational levels.
• Fluency in English (speaking, reading, writing); proficiency in German is advantageous.
• Understanding of environmental laws and compliance requirements.
• Capability to influence contractors to enhance safety, quality, and production standards.
• Comprehensive grasp of both technical and commercial aspects of the business.
• A degree in Mechanical Engineering or an equivalent qualification from a recognized institution.
• Proven leadership skills to drive change across diverse business units, functions, and cultures.
• Expertise in fostering customer satisfaction through communication, transparency, and integration.
• Experience working within multicultural and international organizations is preferred.

Additional Information

Everllence, previously known as MAN Energy Solutions, specializes in propulsion, decarbonization, and efficiency solutions across shipping, energy, and industrial sectors, aiming to significantly reduce emissions globally. The company values integrity, compliance, diversity, and equal opportunity and encourages applications from diverse backgrounds.