Junior Loan Processor - Remote

About Knock

Knock is revolutionizing the home buying and selling process with a customer-focused approach. Founded in 2015, it offers solutions like the Knock Bridge Loan™, enabling buyers to purchase before selling by leveraging equity from their current home. With backing from prominent investors and a vast network of loan officers and agents nationwide, Knock is recognized for its innovative solutions and trusted service.

Role Overview

The Junior Loan Processor, also known as a Loan Assistant, will operate fully remotely and play a key role in supporting the loan journey from application through to funding. This role involves managing a substantial pipeline, assisting with documentation, and ensuring compliance with regulations to facilitate seamless closings.

Key Responsibilities

• Gather and verify necessary documentation to prepare loan files for processing and underwriting, including obtaining signatures on initial closing disclosures.
• Manage an active pipeline involving approximately 50 to 60 loan closings monthly to ensure timely completion.
• Conduct Patriot Act verifications based on client identification.
• Confirm that all submission prerequisites and documents are fulfilled before forwarding loans for processing.
• Respond to borrower inquiries and assist team members as needed.
• Apply knowledge of TRID requirements to issue initial disclosures and update Loan Estimates within 24 to 48 hours of receiving the loan file.
• Handle condo approval procedures by requesting and reviewing documentation rigorously.
• Deliver exceptional customer service consistently and respond promptly to internal and external communications.
• Work independently by utilizing provided resources to gather documentation and disclose loan files, seeking solutions proactively before escalating issues.
• Embody and promote a culture prioritizing people-first service excellence from lead generation to closing.
• Engage in continuous learning to deepen understanding of mortgage origination processes.
• Participate in ad-hoc projects and provide support across the team as necessary.

Qualifications and Skills

• Minimum one year of experience in mortgage operations or loan processing.
• Proficient in using platforms like Encompass, Blend, and Google Suite.
• Adaptable to dynamic, fast-moving startup environments and comfortable with change.
• Excellent communicator with a strong orientation towards delivering superior customer service both verbally and in writing.
• Ability to review and interpret internal guidelines accurately.
• Detail-oriented and process-driven work approach.
• Commitment to fostering diverse, equitable, and inclusive practices aligned with the company's values.
• Demonstrated ability to work effectively in fully remote, distributed teams across the United States.
• High school diploma or equivalent required.

Physical Requirements

• Capability to continuously operate a computer.
• Effective communication via telephone or internet video tools.
• Must be able to perform essential job functions with or without reasonable accommodation.

Compensation & Benefits

The base salary is $53,000 USD per year with an incentive plan offering a potential on-target earnings of $75,000 USD based on performance, though bonuses are not guaranteed. Employees enjoy:

• 100% remote work flexibility across the U.S.
• Comprehensive medical, dental, and vision insurance from day one of employment.
• Flexible paid time off and parental leave benefits (12 weeks for birthing parents, 6 weeks for non-birthing parents).
• $1,000 annual allowance for professional development.
• Life, AD&D, and disability insurance coverage.
• Noncontributory 401(k) plan.
• $75 monthly health and wellness stipend.
• Up to $400 monthly coworking space allowance for eligible staff.
• Reimbursement of up to $100 monthly for home internet, mobile phone, or related devices.
• $2,500 referral bonus opportunity.

Additional Information

The company fosters a culture that values innovation, diversity, and inclusion. Applicants from all backgrounds are encouraged to apply. Internal candidates are advised to use internal channels for applications. Recruiter agency inquiries are not entertained. The job posting is active until August 1, 2026.