IT Technician

Company Overview

Strategic Growth Partners (SGP) is dedicated to maintaining company values and ensuring the confidentiality of client data. The company delivers strong services across various time zones while promoting a workplace that values collaboration, innovation, and diversity.

Role Summary

SGP seeks an experienced IT Technician to deliver Tier 1 and Tier 2 technical assistance and enhance the Microsoft cloud infrastructure alongside end-user systems. The successful candidate will be customer-centric, highly organized, and efficient in managing multiple tasks within a remote, fast-moving environment.

Key Responsibilities

• Diagnose, support, and repair IT systems effectively.
• Collect detailed information from users and systems, communicate clearly, document actions taken, and follow established procedures and best practices.
• Configure and manage various system interfaces, including BitWarden Password Manager, Microsoft 365 Admin Center, Microsoft Authenticator, Azure/Entra Active Directory features, Exchange Online, Microsoft Office 365 Suite, Remote Desktop Services, SharePoint Online, Windows 10/11, Android and iOS devices, and TeamViewer.
• Provide Tier 1 and Tier 2 end-user support, escalating complex issues to third-party vendors as necessary.
• Conduct straightforward software and application migration tasks, such as moving from on-premises servers to cloud solutions.
• Develop and upkeep technical documentation tailored for both IT professionals and end-users, including forms, asset inventories, directories, tickets, and manuals.
• Perform agreed-upon basic to intermediate IT administrative duties.
• Engage in continuous learning, troubleshooting, and research activities within the development environment.
• Collaborate with managers and HR to onboard/offboard personnel efficiently.
• Participate actively in company meetings and contribute to the IT team's projects, including internal SharePoint restructuring.
• Provide mentorship and training to junior IT staff members.
• Work effectively across diverse people, companies, time zones, platforms, and varying demand levels.

Qualifications

• An Associate's degree in Information Technology, Computer Science, or a related discipline, or equivalent education coupled with professional experience.
• At least 3 years of Tier 1 and Tier 2 IT support experience in environments based on Microsoft technologies.
• Proficiency with Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11 administration.
• Strong knowledge of Active Directory, identity and access management, multi-factor authentication, BitLocker encryption, and Microsoft licensing policies.
• Experience supporting desktop computers, laptops, printers, mobile devices, and remote users.
• Familiarity with remote support tools and endpoint management solutions.
• Excellent problem-solving and troubleshooting skills capable of prioritizing multiple support requests.
• Outstanding verbal and written communication skills paired with a strong customer service approach.
• Experience in documenting technical procedures, support tickets, and system configurations.
• Ability to work independently within a remote setup while collaborating effectively with distributed teams.
• Strong organizational skills with meticulous attention to detail.
• Capacity to maintain confidentiality and handle sensitive information appropriately.

Preferred Qualifications

• Microsoft certifications such as Microsoft 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or equivalents.
• Experience managing and developing SharePoint sites.
• Knowledge of Microsoft Intune or other Mobile Device Management (MDM) platforms.
• Experience with endpoint protection tools, including antivirus software and endpoint detection and response (EDR) systems.
• Familiar with cloud migration initiatives and industry best practices for Microsoft environments.
• Background in supporting professional services, consulting, or government contracting sectors.

Diversity and Inclusion

SGP values diversity and inclusion and is an Equal Opportunity/Affirmative Action employer. Employment decisions are made without regard to protected characteristics such as race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, veteran status, or disability. The company fosters an authentic and inclusive culture and is committed to providing accommodations for individuals with disabilities.