IT Support Analyst

About the Company

DO & CO AG stands as a global leader in the hospitality and airline catering industry, recognized worldwide for its luxury and prestigious services. The company offers exciting career opportunities across various departments such as finance, IT, logistics, procurement, graphic design, human resources, and more at its headquarters. With its expansive global presence and dedication to excellence, working here presents the chance to contribute to engaging projects that can significantly advance your career.

Job Description and Responsibilities

• Provide first-level IT support both onsite and remotely to end-users.
• Take ownership of user issues by identifying suitable solutions for the prompt resolution of incidents and service requests.
• Keep users regularly informed about the progress of investigations and planned resolution steps.
• Upon problem identification, initiate corrective actions or escalate to second-line support as necessary, while also resolving issues whenever possible.
• Maintain accurate and timely updates in the ticketing system, documenting all calls, notes, progress, and required actions comprehensively.
• Create and update standard documentation related to problem-solving procedures and maintain the technical knowledge base.
• Consistently uphold a strong customer-oriented approach in all interactions.

Qualifications

• Previous experience in a first-line support role focused on technical service.
• Familiarity with Microsoft Windows desktop operating systems; experience with Apple OS is advantageous.
• Proficiency with Microsoft Office/Office 365, including Exchange, Teams, SharePoint, and Intune.
• Experience troubleshooting CRM, ERP, and WMS systems is desirable.
• Knowledge of VOIP-PBX and 3CX systems is preferred.
• Strong analytical and business-oriented thinking skills.
• Experience in software quality management, ideally aligned with ISTQB standards, is beneficial.
• Excellent communication skills and high commitment to service quality.
• Structured and solution-driven working style.
• Fluent verbal and written communication skills in both German and English.
• Willingness to travel and possession of a valid class B driver's license.

Additional Information

• The company values its employees as the cornerstone of its success and strives to foster a supportive and positive working environment.
• Salary commensurate with the candidate's expertise.
• Corporate benefits include discounted shopping opportunities.
• Access to free meals at conveniently located staff restaurants nearby.
• Regularly organized corporate events encompassing sports and social activities.
• Fair, performance-based remuneration system coupled with digital time tracking.
• Frequent employee discussions and a culture that encourages feedback.
• Opportunities for genuine professional growth both nationally and internationally.
• Chance to collaborate with and represent a pioneering company in the global luxury gourmet entertainment market.

DO & CO is an equal opportunity employer committed to non-discriminatory hiring practices regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability.