- Experience
- Up to 1 yrs
- Salary
- —
- Openings
- 1
- Posted
- há 3 horas
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Graduates from any discipline are eligible to apply.
- Resume
- Required to apply
Where you'll work
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Job description
About 66degrees
66degrees International Privated Limited is seeking a driven and customer-oriented individual to join as an IT Service Desk Intern. The company is dedicated to providing outstanding technical assistance and ensuring a secure, stable, and efficient IT infrastructure for its workforce.
Job Overview
The IT Service Desk Intern acts as the initial contact point for IT-related issues and service inquiries. Responsibilities include resolving fundamental hardware, software, and network problems, escalating advanced issues to senior support, and delivering superior customer support for smooth end-user interactions.
Key Responsibilities
- Deliver frontline technical assistance to users encountering IT issues and service requests.
- Administer and safeguard IT resources and user permissions within a secure environment.
- Document, categorize, prioritize, and monitor support tickets using the IT ticketing system.
- Troubleshoot problems related to hardware, software, operating systems, applications, and network connectivity.
- Support users with password resets, unlocking accounts, installing software, and fundamental application help.
- Refer complex or unresolved technical problems to Level 2 support with full documentation of troubleshooting steps.
- Maintain precise documentation for IT processes, knowledge base articles, and resolutions.
- Provide guidance on IT best practices and routine troubleshooting methods to users.
- Take part in on-call support duties when needed.
- Engage in ongoing improvement efforts to optimize service desk performance and user experience.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or comparable practical experience.
- Entry-level candidate with previous internship involvement in IT Service Desk or Technical Support.
- Proficient understanding of Windows and macOS operating systems.
- Familiarity with Google Workspace, Google administration, and standard business applications.
- Basic knowledge of networking concepts including TCP/IP, DNS, and VPN.
- Strong analytical and troubleshooting abilities to efficiently identify technical problems.
- Excellent communication skills both verbal and written, demonstrating a focus on customer service.
- Capability to work independently as well as collaboratively within team settings.
Preferred Qualifications
- Certification such as ITIL Foundation or equivalent in IT Service Management.
- Experience with IT Service Management tools like ServiceNow or Jira Service Management.
- Knowledge of remote desktop support and remote troubleshooting methods.
Minimum education
Bachelor's Degree
Industry
IT Services & Consulting