Housing Manager

About Raffles & Fairmont Doha

Raffles Hotels & Resorts, established in 1887, is a historic and celebrated luxury brand renowned for cultural richness and genuine hospitality. Alongside Fairmont Hotels & Resorts, which operates a network of 90 properties globally, Raffles & Fairmont Doha stand united within the iconic Katara Towers. They represent distinguished luxury with exceptional service and a strong commitment to local heritage and sustainability.

Position Overview

The Housing Manager at Raffles & Fairmont Doha is entrusted with overseeing all colleague accommodation facilities' management and operations. This role ensures these living spaces meet stringent standards of safety, cleanliness, comfort, and regulatory compliance. The focus is to maintain an excellent living environment that supports employee wellness and operational effectiveness.

Core Responsibilities

• Oversee daily operations of employee housing facilities.
• Maintain housing standards in health, safety, hygiene, and company policies.
• Manage room assignments and occupancy logistics including check-in and check-out processes.
• Lead the housing team encompassing accommodation attendants and drivers.
• Schedule and supervise preventative maintenance and necessary repairs.
• Handle budgets, inventory, and operational financial controls.
• Perform regular inspections ensuring adherence to local laws and regulations.
• Address colleague housing requests, grievances, and disciplinary matters professionally.
• Coordinate transport services between housing and hotel premises.
• Compile operational reports and suggest enhancements for colleague satisfaction and process improvement.

Required Qualifications and Skills

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or related discipline.
• Three to five years of experience in housing, accommodation management, or facilities oversight, ideally within luxury hotels.
• Proven leadership experience managing teams.
• Comprehensive understanding of accommodation operations, health & safety standards, and local legal requirements.
• Effective organizational, planning, and problem-solving capabilities.
• Strong interpersonal and multicultural communication skills.
• Proficiency with Microsoft Office and hotel management software.
• Experience managing budgets, inventories, and vendor partnerships.
• Capacity to juggle multiple priorities while upholding high service quality.
• Fluency in English; knowledge of additional languages beneficial.
• Commitment to embodying Raffles & Fairmont's brand values and luxury service ethos.
• Dedication to nurturing an inclusive, empowering, and supportive workplace culture.

About the Recruitment Process

Applicants will be invited to complete a mandatory compatibility questionnaire through a partner platform shortly after applying. This step helps assess alignment with the role and company culture, and is essential for progressing in the selection process.