Hotel Receptionist

About Hotel Manchester Suites

Located in Coimbatore, Tamil Nadu, Hotel Manchester Suites is a contemporary establishment designed to cater to both business and leisure travelers. The hotel prides itself on offering comfortable accommodations, efficient service, and a hospitable atmosphere. Employees are encouraged to provide courteous, professional service, maintaining high standards of hospitality while gaining insight into front office operations and guest relations.

Role Overview

The position of Hotel Receptionist is a full-time, on-site role centered in Coimbatore. Responsibilities include welcoming guests, managing the check-in and check-out workflow, responding to guest inquiries, and disseminating information about hotel amenities and nearby attractions. Daily duties involve handling room bookings, fielding incoming calls, processing payments accurately, and maintaining guest records. The receptionist will collaborate closely with housekeeping and other departments to swiftly resolve guest concerns and ensure the front desk is orderly and inviting. Adhering to company policies and fostering positive guest experiences are essential elements of this role.

Qualifications and Requirements

• Possess excellent interpersonal and communication skills for effective interaction with guests and team members.
• Have relevant experience in receptionist tasks, including managing reservations and guest check-in/check-out procedures.
• Demonstrate professional phone etiquette for handling calls and guest requests.
• Basic computer proficiency with familiarity in hotel management or reservation software is preferred.
• Show a strong customer service mindset, attention to detail, and the ability to multitask calmly under pressure.
• Minimum education requirement is a high school diploma or equivalent; prior experience in hospitality or front office roles is advantageous.
• Willingness to work flexible hours, including weekends and public holidays, according to hotel operational needs.