Help Desk Support Specialist - Part Time Weekend Remote

About the Employer

This client is a fully employee-owned engineering firm based in the United States, operating across multiple sites. They offer a stable work environment focused on sustainable growth and extensive operational backing, supported through an Employee Stock Ownership Plan (ESOP).

Position Overview

The role involves offering crucial IT help desk assistance during weekend shifts, delivered remotely. The individual will support technology users including office staff and field workers by troubleshooting and resolving IT issues, facilitating hardware and software rollouts, and maintaining technology efficiency and standards.

Key Responsibilities

• Receive, assess priority, and resolve IT support tickets independently or collaboratively
• Deliver support through telephone, email, remote desktop, and on-site assistance
• Assist in defining and enforcing technology protocols and standards
• Participate in creating and updating standardized device images for deployment
• Support deployment of hardware and software to end users
• Provide end-user training and resources to optimize technology usage
• Perform upkeep of IT hardware, including minor repairs and inventory management of spare parts
• Handle mobile device assistance and manage the Microsoft Intune platform
• Manage allocation and procurement of IT devices following approval processes
• Contribute to enterprise-wide tech projects
• Administer software user accounts and related management functions
• Carry out additional tasks as assigned

Candidate Profile and Requirements

• 3-5 years experience providing IT user support in a complex environment
• At least 2 years working with Windows 10, Microsoft Office 365, and Apple iOS environments
• Fundamental understanding of networking concepts, including DNS
• Strong familiarity with computer hardware, software, and mobile devices
• Demonstrated troubleshooting ability for software applications, operating systems, and hardware components
• Ability to communicate technical information clearly to non-technical audiences
• Effective prioritization and time management skills with minimal supervision
• Willingness to travel to multiple sites as needed
• Certifications such as Microsoft or Cisco are desirable but not mandatory

Compensation and Benefits

• Hourly pay range: $23 to $31, dependent on experience and credentials
• Eligibility for discretionary bonuses and employee stock participation
• Comprehensive medical, dental, and vision insurance plans
• Paid leave including holidays and PTO
• Tuition reimbursement opportunities
• Referral incentive programs
• 401(k) retirement savings plan with profit-sharing features
• Full enrollment in Employee Stock Ownership Plan (ESOP)
• Access to employee assistance and wellness programs, including will preparation and global travel support

Equal Employment Opportunity

The employer is committed to fostering a diverse and inclusive workplace. Employment decisions are made without bias based on race, color, religion, gender identity or expression, sexual orientation, or national origin.