Help Desk Officer
Abu Dhabi, United Arab Emirates · Tempo total
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- Experiência
- Mais de 2 anos
- Salário
- —
- Vagas
- 1
- Publicado
- há 2 horas
- Modo de trabalho
- No escritório
- Educação
- Diploma de bacharel
- Elegibilidade
- Candidates with experience in helpdesk, customer service, or facilities management are suitable, especially those with knowledge of FM operations and Maximo or similar software. A bachelor’s degree in Business, Operations, or a related field is preferred.
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Onde você trabalhará
Descrição da vaga
Job purpose
This role is the primary contact point for airport facilities-related concerns. The officer will make sure service requests are handled promptly, coordinated across teams, and resolved in line with operational and safety requirements.
Key responsibilities
- Serve as the bridge between airport operations, the facilities team, and external service vendors.
- Receive and handle phone calls, emails, and ticket requests; confirm client details and record cases in Maximo or a comparable platform.
- Share clear and timely guidance, and pass on more complex matters for further action when needed.
- Track service requests and work orders, then follow up and prepare status updates.
- Assist with emergency response activities and help coordinate facilities support during incidents.
- Prepare daily or shift-based reports and suggest ways to improve workflows.
- Support users with helpdesk system training and keep documentation accurate and up to date.
- Deliver strong customer support while encouraging a safety-focused workplace culture.
Qualifications
A bachelor’s degree in Business, Operations, or a related discipline is preferred. Candidates should have at least 2 years of experience in helpdesk, customer service, or facilities management. Familiarity with FM operations, asset lifecycle planning, and contract administration is expected, along with the ability to use Maximo or similar facilities management software.
Skills and competencies
- Effective verbal and written communication
- Customer service orientation
- Problem-solving and judgment under pressure
- Managing large volumes of calls and emails
- Shift-based working flexibility
- Team collaboration
- Accuracy and attention to detail
- Adaptability
- Professional integrity
Performance indicators
- Meeting service KPIs and response-time targets
- Accurate entry and reporting of requests
- High availability of assets and systems
- Ongoing improvement in helpdesk operations
Work schedule
This position requires flexibility for rotating shifts on a 24/7/365 schedule.