Head of Operations

Overview

This leadership role, based in Luxembourg but fully remote, is focused on advancing and scaling the operational infrastructure of a global digital financial services firm. The Head of Operations will lead vital functions to ensure effective, compliant, and resilient business operations.

Key Responsibilities

• Formulate and implement a broad operations strategy aligned with company goals, emphasizing scalability, quality, efficiency, and regulatory compliance.
• Supervise key operational domains, including payments, treasury, reconciliations, card and back-office operations, and overall business processes.
• Define operational KPIs, enforce strong controls, and lead ongoing initiatives to sustain high service quality.
• Drive enhancements through process optimization, automation, and cutting-edge technologies such as AI and data-driven solutions.
• Standardize operating procedures to boost consistency, transparency, and efficiency.
• Build and nurture a skilled operations team promoting accountability, collaboration, and continuous growth.
• Partner with compliance, risk, and anti-financial crime units to guarantee adherence to laws and internal policies.
• Develop and maintain operational risk management frameworks, including monitoring, reporting, controls, and readiness for audits.
• Work closely with technology, data, human resources, and client-facing leaders to align operations with business needs.
• Oversee the entire digital asset settlement process, covering reconciliation, wallet control, custody safeguards, and crypto-fiat operational workflows.

Candidate Requirements

• A minimum of 10 years progressive leadership experience within regulated financial sectors such as banking, fintech, financial services, or wealth management.
• Proven ability to manage and scale diverse operations including payments, treasury, settlements, and business processes.
• Deep knowledge of process improvement, operational transformation, automation, and workflow scalability.
• Strong understanding of financial regulatory frameworks, AML, compliance, and financial crime prevention measures.
• Experience leading cross-functional teams and cultivating high-performance operational groups.
• Excellent communication, stakeholder engagement, leadership abilities, and analytical problem-solving skills.
• A strategic orientation capable of translating high-level business objectives into executable operational initiatives.
• Experience with blockchain, cryptocurrency, or digital asset operations highly valued.
• Ability to operate autonomously and collaboratively in a fully remote, global setting.
• Must possess a dedicated workspace and reliable high-speed internet access.

Benefits

• Work remotely from any location, enjoying full flexibility and autonomy over your work schedule.
• Competitive remuneration commensurate with your expertise and role responsibilities.
• Flexible paid leave policies to support personal and professional work-life balance.
• Engagement with a global, high-impact, technology-centered team.
• Annual budget dedicated to continuous learning and professional development including courses, conferences, and related resources.
• Opportunity to shape innovative solutions transforming the financial services landscape.

Additional Information

This role is listed by a third-party partner who directs the hiring process. All applications and recruitment procedures will be handled by the partner's team, ensuring efficient and fair candidate evaluation supported by AI tools, while final decisions remain human-led. Applicants should note data processing complies with GDPR and acknowledge the use of artificial intelligence in application screening for enhancing recruitment quality and impartiality.