Head of Operations

About the Company and Program

Secure IQ Services seeks a Head of Operations for Assure Scratch & Dent USA, a rapidly expanding mobile membership service offering cosmetic vehicle repairs throughout the United States. This service eliminates traditional body shop visits or insurance claims, providing convenient, on-demand repairs directly at the customer's location. This leadership role involves early involvement in operational development and growing alongside the company.

Role Overview

The Head of Operations will serve as the primary leader managing all service delivery aspects of Assure Scratch & Dent in the U.S. Responsibilities include recruiting and managing a skilled technician network and ensuring the service meets strict company standards. The position requires hands-on involvement in field activities and translating customer needs into operational capabilities swiftly.

Key Responsibilities

• Recruit, evaluate, onboard, and oversee a growing mobile repair technician team across target states.
• Develop and enforce technician standards, provide training programs, and maintain quality benchmarks.
• Create performance management systems and KPIs focused on productivity, quality, and customer satisfaction.
• Address technician performance challenges constructively and promptly.
• Manage procurement, maintenance, and deployment of vehicles, equipment, and necessary materials.
• Negotiate supplier contracts and manage inventory to ensure field readiness.
• Coordinate fleet logistics including vehicle assignment, maintenance schedules, and regulatory compliance.
• Guarantee consistent or superior service quality to enhance customer satisfaction and loyalty.
• Act swiftly to resolve service issues in real time rather than just reporting them.
• Work closely with sales and customer care teams to match service capacity with demand and minimize booking-to-service abandonment.

Qualifications and Skills

• Minimum 5 years in operations leadership roles within mobile services, field services, or automotive repair sectors.
• Demonstrated success managing field technicians, ideally in scale-up environments or national expansions.
• Experience establishing operational infrastructure rather than inheriting existing systems.
• Expertise in fleet management, equipment sourcing, and field logistics coordination.
• Strong leadership and people management aptitude including hiring, training, and supervising field teams.
• Capable of navigating fast-paced, ambiguous work environments without established procedures.
• Highly motivated self-starter who assumes senior leadership responsibilities in the field.
• Excellent communication skills to liaise effectively with international executives and distributed team members.
• Possession of a valid U.S. driver’s license and willingness to travel as needed.

Preferred but Not Required

• Background in automotive body shops, paintless dent repair (PDR), or cosmetic vehicle repairs.
• Familiarity with field service management software and scheduling applications.
• Prior experience working in fast-growing startup or venture-backed organizations.