Guest Relations Agent – Russian Speaker

Main Responsibilities

• Welcome guests warmly and professionally, ensuring smooth check-in and check-out processes.
• Act as primary liaison for Russian-speaking guests, addressing their inquiries and requests promptly.
• Proactively anticipate guest needs and effectively manage complaints with tact and efficiency.
• Collaborate across departments to align with guest preferences and guarantee satisfaction.
• Promote hotel amenities, services, and encourage upgrades of room categories and experiences.
• Manage VIP guest arrivals, ensuring their visit surpasses expectations.
• Keep guest profiles and preferences current within the Property Management System (PMS).
• Offer tailored suggestions for nearby attractions, dining options, and events.
• Maintain a visible presence in lobby and public spaces to assist guests proactively.
• Organize and deliver in-room amenities punctually for VIPs, special occasions, and guest preferences.

Candidate Requirements

• Experience in guest relations or front office roles within a luxury, 5-star hotel environment.
• Fluency in Russian and English, both spoken and written; knowledge of additional languages is advantageous.
• Professional grooming and appearance standards.
• Excellent communication and interpersonal competencies with a strong guest-oriented approach.
• Familiarity with hotel management software such as Opera, PMS, and CRM tools preferred.
• Willingness to work flexible schedules including weekends and holidays.
• High cultural sensitivity and awareness.