Front Office Clerk (m/w/d)

About the Company

H2 Hotel Erfurt, part of the Revo Hospitality Group, is a contemporary 3-star hotel with 213 rooms. Centrally located in Erfurt's old town, within walking distance from Domplatz and Krämerbrücke, it offers a workplace in a city celebrated for its rich history, culture, and excellent quality of life. The hotel caters to business travelers, city tourists, and groups who value a prime location, modern comforts, and warm hospitality. The team at the reception, breakfast service, and housekeeping ensures a smooth and pleasant stay with professionalism and friendliness.

The hotel features a diverse breakfast buffet, an in-house restaurant serving international cuisine, and a bar for relaxed evening gatherings. As part of the Revo Hospitality Group, H2 Hotel Erfurt balances the city's tradition and vibrancy with a modern working environment, encouraging employees to embody service excellence, teamwork, and hospitality every day.

Job Responsibilities

• Welcome and assist guests as the first point of contact at the front desk.
• Ensure seamless operations from check-in to check-out processes.
• Coordinate communications and collaborate with all departments for optimal guest service.
• Manage cash handling and accurate financial reconciliation at the front office.
• Address individual guest requests with dedication, attentiveness, and a service-oriented approach.

Candidate Profile

• Completed training in hospitality or initial work experience as a career changer with enthusiasm for guest service.
• Strong service mindset with the ability to make guests feel genuinely welcomed.
• Proficient English communication skills, both spoken and written, for daily interaction with international guests.
• Good organizational abilities and capacity to manage multiple tasks efficiently, especially in high-pressure situations.

What We Offer

• Permanent full-time employment contract from the start, ensuring job security and planning stability.
• Vacation entitlement increases with length of service, rewarding commitment.
• Receive an additional day off in your birthday month as a celebration benefit.
• Continuous personal and professional development opportunities through our in-house academy.
• Attractive employee discounts for your family and friends across all group hotels.
• Travel allowance to support your daily commute.
• Exclusive partner discounts on fashion, technology, and events.

Additional Information

Start Date: July 1, 2026
Employment Type: Full-time, permanent contract
Work Location: Erfurt, Germany