Front Office Agent

About the Role

Bornmühle is a family-run establishment dedicated to providing guests with a welcoming atmosphere where they can enjoy nature and relaxation. We are looking for a skilled and motivated individual to join our team and help us deliver the exceptional experience our guests expect.

In daily operations, attention to detail plays a key role in creating a comfortable and memorable environment for visitors. At Bornmühle, we blend quality service, teamwork, and friendliness to craft unforgettable moments.

Key Duties and Responsibilities

• Perform front desk tasks such as check-in, room assignment, and check-out procedures.
• Handle reservation inquiries via phone, email, and other channels when the sales team is not present.
• Engage in sales conversations with guests, including selling vouchers and hotel products.
• Provide guests with information and recommendations about hotel services and local offerings.
• Manage general correspondence, address complaints, answer telephone calls, and forward them appropriately.
• Conduct daily closing activities to ensure smooth operations.

Qualifications and Skills

• Completion of vocational training as a hotel specialist is preferred.
• Previous experience in front desk reception is an advantage but not strictly required.
• Strong enjoyment of interacting with people and working in a team-oriented environment.
• Proficiency with computer systems and software applications.
• Professional and friendly demeanor with a neat appearance.

Employment Details and Benefits

• Position type: Full-time with immediate start.
• Compensation reflects your proven capabilities.
• Team members receive extensive opportunities for ongoing training and participation in excursions.
• One complimentary meal per shift plus free beverages.
• Fair tracking and compensation of overtime hours through reliable time-stamping systems.
• Access to a digital training program and internal communication software "Hotelkit."
• Employee discounts on products and events held by the company.
• Free access to an extensive digital library with over 15,000 magazines and newspapers.
• Work assignments tailored to individual strengths and interests.
• Permanently contracted position with excellent prospects for career advancement.

Additional Information

Those interested are invited to submit their application materials to the management team at Bornmühle. The role is onsite at the facility located in Germany.