Front of House Receptionist

About the Role

The Lytham Dental Clinic is seeking a dedicated Front of House receptionist to join our team and contribute to our mission of delivering exceptional care. We are a leading dental clinic specializing in Digital Dentistry, committed to the well-being of both our patients and employees.

Key Responsibilities

• Warmly welcome patients and create a friendly, inviting environment.
• Manage patient check-in and check-out procedures efficiently.
• Handle patient inquiries across multiple communication channels, including in-person, telephone, and email.
• Schedule, confirm, and adjust patient appointments while maintaining an organized appointment system.
• Collaborate with dental healthcare staff to ensure smooth patient flow and timely service.
• Update and maintain patient records accurately.
• Manage billing processes, including payment transactions and receipt issuance.
• Keep the reception area tidy and maintain office supplies.
• Facilitate communication between patients and dental staff, ensuring clear message relay and timely appointment reminders.
• Deliver outstanding customer service by promptly addressing patient concerns, guiding patients through office policies, and assisting with necessary documentation.

Qualifications and Skills

• Minimum education requirement: High school diploma or equivalent; additional training in office administration or related fields is advantageous.
• Previous receptionist experience, preferably within dental or medical settings.
• Excellent interpersonal and communication abilities.
• Proficiency in office administrative software.
• Strong organizational skills and capability to manage multiple tasks simultaneously.
• Basic understanding of dental terminology and clinical procedures.
• Commitment to handling confidential information discreetly and professionally.

Personal Attributes

• Approachable, friendly, and professional demeanor.
• Attention to detail and thoroughness in task completion.
• Capability to work independently and collaboratively as part of a team.
• High level of integrity and professionalism in interactions and responsibilities.

Additional Information

We are proud to offer opportunities for ongoing professional growth and continued education to our staff members in a supportive environment focused on excellence.