Front Desk Agent - German/ Russian Speaker

Job Overview

We are seeking motivated and dynamic Front Desk Agents to enhance their professional journey at Rose Rayhaan by Rotana, Dubai. The role revolves around delivering exceptional and personalized customer service to guests throughout their stay, ensuring they have a memorable experience.

Key Responsibilities

• Deliver quick, courteous, and efficient service to all guests to achieve superior customer satisfaction from arrival until departure.
• Personally welcome guests by name when known and escort them to their rooms to foster a sense of hospitality and belonging.
• Conduct room and hotel introductions and assist guests with inquiries or requests about hotel activities.
• Maintain comprehensive and updated knowledge about hotel amenities, local services, operating hours, promotions, events, and attractions to adequately address guest queries.
• Be aware of daily room rates and overall hotel occupancy levels to assist with bookings and guest information.
• Ensure strict adherence to Front Desk cashiering standards, policies, and procedures.
• Manage account processing efficiently from check-in to check-out, making accurate postings of incidental charges through computerized Front Office systems.
• Uphold guest confidentiality by safeguarding personal information and ensuring it is never disclosed improperly.
• Possess thorough knowledge of hotel policies, procedures, service standards, facilities, and current hotel activities.

Qualifications & Skills

• A degree in Hospitality Management or an equivalent qualification is preferred.
• Previous experience in a Front Office role within the hotel industry is desirable.
• Excellent verbal and written English communication skills; proficiency in German and/or Russian is essential.
• Strong interpersonal and problem-solving abilities.
• Computer literacy is required, with familiarity in Opera or similar hospitality software considered an asset.
• A customer-centric approach with a proactive and personable attitude.
• Ability to work effectively under pressure in a fast-paced, multicultural team environment.

Desired Competencies

• Clear understanding of the job responsibilities.
• Accountability and willingness to take responsibility.
• Appreciation and respect for diversity.
• Strong focus on customer satisfaction.
• Adaptability to changing environments and guest needs.
• Effective teamwork and collaboration skills.