Food and Beverage Hostess

About Tivoli Hotels & Resorts

Minor Hotels is a global hotel owner, operator, and investor with an extensive portfolio exceeding 530 properties. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, operating across over 50 countries spanning Asia Pacific, Middle East, Africa, Indian Ocean, Europe, and South America. We strive to provide unique experiences tailored to diverse travellers’ passions and needs.

Role Overview

As a Food and Beverage (F&B) Hostess at Souq Waqif Boutique Hotel by Tivoli in Doha, Qatar, you serve as the primary contact for guests entering the restaurant, ensuring a hospitable and efficient dining environment.

Key Responsibilities

• Welcome guests warmly and manage seating based on the restaurant’s floor plan.
• Proactively assess guest needs and promptly respond to ensure satisfaction.
• Address any guest issues or complaints with resolution in mind.
• Regularly visit tables to monitor satisfaction levels.
• Manage reservations and cancellations adhering to departmental protocols.
• Communicate reservation changes or cancellations to management accurately.
• Pre-assign tables and attend to guest special requests diligently.
• Maintain cleanliness and order at hostess stand and the dining area.
• Ensure tables are properly set and ready for guests.
• Monitor cleanliness and functionality of restaurant equipment and supplies.
• Assist restaurant staff as needed to facilitate smooth operations.
• Work cooperatively with team members to deliver excellent service.
• Maintain a positive and productive workplace atmosphere.
• Exhibit flexibility by rotating across various food and beverage outlets as requested.
• Support cashiering procedures and reconcile transactions.
• Engage in training programs and complete other tasks as delegated by management.

Required Qualifications and Skills

• Excellent verbal communication and strong interpersonal skills.
• Professional, polished appearance reflecting hospitality standards.
• Customer service-focused attitude with the ability to multitask efficiently and stay organized.
• Fluency in English; knowledge of additional languages is an advantage.
• Previous experience in a restaurant or hospitality environment is beneficial but not mandatory.