Experienced Hotel Receptionist

About the Role

Sheraton Athlone Hotel, part of the Hodson Bay Group, is on the lookout for a motivated and customer-focused Hotel Receptionist. This role centers on delivering outstanding guest experiences and supporting the Front Office team to ensure smooth day-to-day operations. Candidates with prior experience in hotel reception are preferred.

Key Responsibilities

• Anticipate guests' needs proactively to provide exceptional levels of service and satisfaction.
• Assist the Front Office team with the efficient and organized management of daily tasks.
• Deliver excellent customer service while optimizing booking potential through strong interpersonal abilities, thorough product knowledge, and sales skills.
• Maintain impeccable standards of guest service throughout the hotel at all times.

Candidate Requirements

• Previous experience in a hotel receptionist or similar front office role is desirable.
• Knowledge of Front Office software systems, preferably Opera.
• Fluency in written and spoken English, demonstrating excellent communication skills.
• Ability to collaborate effectively within team environments.
• Exceptional interpersonal skills and a commitment to customer service excellence.

Employee Benefits

• Meals provided during working hours.
• Complimentary use of the leisure center facilities.
• Discounted accommodation at Hodson Bay Group properties.
• Special rate discounts available at over 10,000 Marriott International hotels worldwide.
• Opportunities for training and career development.
• Free parking when rostered to work.
• Participation in a Refer a Friend incentive scheme.

Additional Information

This position offers a rewarding career path within a prominent hospitality group committed to diversity and inclusion. Accommodations can be made for candidates requiring assistance during the recruitment process. Please note that only shortlisted candidates will be contacted.