Duty Manager / Customer Service Manager

About the Company

Wests Illawarra and Port Kembla Golf Club are well-established hospitality venues in the Illawarra area, focused on providing lifestyle options and facilities that benefit and engage the local community. Both clubs embrace a culture of inclusiveness, continuous improvement, and exceptional service for members and staff alike.

Role Overview

We are looking to welcome a motivated individual as a full-time or part-time Customer Service Manager (Duty Manager) to join our team. This opportunity offers access to leading industry training, development programs, and a supportive leadership environment where your skills can be expanded and your team inspired to achieve excellence.

What We Provide

• Superior professional development including training offered by prestigious institutions such as the University of Nevada-Las Vegas and Disney Institute in Florida.
• Ongoing staff rewards and recognition programs featuring exciting prizes and experiences, including tickets to major sporting events, specialty tours, and trips to renowned locations.
• Paid charity leave encouraging staff participation in community support activities with local organizations and events.
• Compensation and benefits exceeding industry award standards.
• Strong mentor leadership team dedicated to your growth and success.
• A collaborative workplace culture where your viewpoints are respected and valued.

Key Responsibilities

• Take full responsibility for the venue during your shift.
• Lead, motivate, and develop team members, recognizing staff as the organization's greatest asset.
• Ensure high service standards are consistently maintained to deliver exceptional customer experiences.
• Achieve business objectives through focused operational outcomes.

Candidate Requirements

• Alignment with core company values: Community, Integrity, Vibrancy, Innovation, and Sustainability.
• A minimum of three years’ experience within the hospitality sector at any capacity.
• Previous supervisory experience is highly advantageous though not mandatory.
• A genuine ability to connect with people and a strong passion for leadership development.
• Familiarity with club operations and compliance obligations.
• Possession of Responsible Service of Alcohol (RSA), Responsible Conduct of Gambling (RCG), and Advanced Responsible Conduct of Gambling (ARCG) certifications is desirable.
• Flexibility to work varied hours including days, nights, weekends, and public holidays.

Additional Details

Positions are available to Australian permanent residents or individuals holding valid documentation that authorizes work in Australia. Only shortlisted candidates will be contacted. For further inquiries, please call the People and Culture Team at 4239 5800 or email humanresources@westsillawarra.com.au.