Customer Support Executive - Voice & Non-Voice Processes
Gurugram, Haryana, India · Tempo total
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- Experiência
- Up to 1 yrs
- Salário
- INR 250,000 – INR 450,000 / year
- Vagas
- 1
- Publicado
- há 2 horas
- Modo de trabalho
- No escritório
- Educação
- PUC or 12th pass or Graduate depending on the role
- Elegibilidade
- Candidates do not need to have a graduation degree to apply for several positions including voice and non-voice roles but graduates can apply especially for international voice and content creation roles. Both male and female applicants are welcome with immediate joining preferred.
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- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
About Grocruit Consulting
Grocruit Consulting is a dynamic HR and business consulting firm based in India. It offers multidisciplinary expertise from professionals in finance, medicine, and operations. The company specializes in recruitment, staffing, corporate training, and enhancing HR processes to improve workforce efficiency and operational performance.
Role Overview
We invite motivated candidates to join as Customer Support Executives to manage both voice and non-voice customer interactions. The roles involve resolving queries through inbound and outbound calls as well as email and chat communication supporting domestic and international customers. Positions are available across multiple locations including Marathahalli, Hebbal, Gurgaon, and Noida.
Key Responsibilities
- Attend to inbound and outbound calls explaining processes, addressing queries, and managing complaints.
- Communicate professionally to customers via emails and chats to resolve concerns and provide detailed assistance.
- Maintain precise records of customer interactions and follow-ups using CRM tools like Zoho, HubSpot, or Salesforce.
- Work collaboratively with internal teams to update information or resolve issues effectively.
- Create, edit, and ensure quality of product-related content following brand guidelines (for content creation role).
Required Skills and Qualifications
- For voice processes: fluency in English and any one South Indian language (Kannada, Tamil, Telugu, Malayalam). For Hindi voice process: proficiency in Hindi and English.
- Educational requirements vary by process: minimum PUC or 12th pass for non-voice; graduates preferred for voice processes.
- Experience requirements: freshers for inbound/outbound support and content creation roles; 6 months or more for international chat process; 6 months to 1 year for international voice Hindi process.
- Strong communication, interpersonal, negotiation, and typing skills are essential.
- Familiarity with CRM tools is mandatory for certain voice support roles.
Work Schedule and Locations
- Most roles require 6 working days with one rotational weekly off; international voice process operates on 5 working days plus rotational days off.
- Shift timings are rotational and will be disclosed during the interview stage.
- Work is on-site at various locations: Marathahalli and Hebbal in Bangalore, Gurgaon, and Noida.
- Cab facilities are provided for Gurgaon and Noida employees.
Hiring and Selection
- Candidate evaluation involves HR screening, Versant or AMCAT tests, and manager interviews.
- Both male and female candidates are encouraged to apply.
- Immediate joiners are preferred for multiple openings.
Salary and Growth
Compensation ranges from 250,000 to 450,000 INR annually, depending on specific roles, experience, and performance benchmarks within respective locations.