Customer Support Executive

About the Company

EXL is a worldwide analytics and digital transformation company that helps clients improve business performance and unlock expansion. By combining strong domain knowledge with data, analytics, cloud, and AI capabilities, the company builds flexible, scalable solutions and manages complex operations for major organizations across insurance, healthcare, banking and financial services, media, retail, and other sectors. Founded on innovation, collaboration, excellence, integrity, and respect, EXL is headquartered in New York and employs more than 34,000 people across over 50 offices on six continents.

EXL states that it never asks candidates for any fee, payment, or credit card/bank details at any stage of hiring. It also says no agency or partner is permitted to collect money from applicants. A job offer is issued only after a formal interview process with EXL’s HR team and hiring managers.

Role Overview

This position is for a Customer Service Executive in an international voice process. The job is based in Pune, India and involves handling customer interactions for overseas clients.

Responsibilities

• Take inbound and outbound calls from international customers and manage queries professionally.

Experience and Shift Details

Candidates should have 1 year of experience, with international experience preferred. The role requires graduation as a mandatory qualification and involves rotational shifts, including 24/7 coverage.

Interview Instructions

Applicants are expected to bring a hard copy of their CV to the interview.

Contact Information

Reference: HR Zoya. Interested candidates can share their CV at zoya.inamdar@exlservice.com.