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About Semios Group

Established in 2010, Semios Group is a prominent agtech firm operating across five nations, managing more than 200 million acres. The company pioneered variable-rate pheromone-based mating disruption in orchards and now offers a broad spectrum of solutions including crop protection, water management, frost control, automation, and a leading farm management information system. Semios encompasses well-known brands like Semios, Agworld, Altrac, and Greenbook, striving to advance digital agriculture for better sustainability and profitability.

Recognition and Culture

AgTech Breakthrough Smart Irrigation Company & Pest Management Solution of the Year
Thrive Top 50
Google for Startups Accelerator Cohort
Global Cleantech Top 100

The team values innovation, continuous learning, and collaboration to drive progress.

Role Overview

The Customer Success Specialist is key to delivering outstanding support both to customers and Semios' Territory Managers. This position requires an aptitude for understanding agricultural challenges and applying Semios’ technologies to address them. Success in this role depends on relationship-building, proactive communication, and partnering with sales, marketing, and field services to enhance customer satisfaction and company growth.

Key Responsibilities

Conduct pre-sale tasks such as setting up customer accounts, preparing quotes, and sales orders;
Manage customer discount approvals and coordinate contract renewals;
Maintain accuracy of CRM and other internal systems for assigned regions;
Log all customer communications diligently within CRM;
Collaborate closely with local Territory Managers to prepare for renewals and customer engagements;
Lead onboarding sessions for customers and their teams both virtually and face-to-face;
Provide frontline customer support via phone, email, and in-app chat;
Represent Semios at trade shows and events showcasing products and services;
Support Territory Managers with customer inquiries and service updates;
Gather and communicate product feedback and customer suggestions internally;
Drive customer engagement and education on Semios’ tools through regular follow-ups;
Assist with company initiatives and support sales operations to ensure data accuracy;
Work with Finance, Grower Relations, and Channel teams to promote sales and strategic efforts;
Create and update customer resources and advocate customer-centric best practices;
Suggest and implement improvements across the customer journey processes.

Qualifications and Experience

Minimum 2 years’ professional background in customer onboarding, product adoption, or technical support;
Strong technological proficiency and quick adaptability to new software and tools;
Comfort with software applications and data analysis;
Excellent interpersonal skills, capable of earning customer trust and time;
Outstanding listening and presentation capabilities to nurture relationships;
Effective prioritization and multitasking skills to manage multiple customers and products;
Proactive, initiative-driven mindset for continuous improvement;
Valid driver's license with ability to travel as needed.

Preferred qualifications: Degree or diploma in business or related discipline, agricultural industry experience, and fluency in Spanish.

Compensation

Hourly wage ranges from $27 to $31 USD, depending on experience and demonstrated expertise.

Benefits

Engage in purposeful work with impact on sustainable food production globally;
Join a supportive, collaborative, and enjoyable work environment;
Generous vacation and winter break policies to recharge;
Flexible working options including hybrid or full remote arrangements (role dependent);
Comprehensive health plans and access to a 401(K) retirement plan.

Diversity and Inclusion

Semios celebrates diverse experiences and perspectives and encourages all qualified candidates to apply. They provide reasonable accommodations during recruitment and are an equal opportunity employer welcoming all individuals regardless of demographic or personal attributes.

Additional Information

Semios participates in E-Verify.

Customer Success Specialist