Job description

Design and implement strategic sales initiatives aimed at increasing market share and enhancing profitability.

Build and nurture strong relationships with principal clients to drive revenue growth and surpass customer expectations.
Partner with cross-functional teams including operations and product management to tailor solutions addressing intricate customer needs.
Investigate market dynamics and competitor strategies to support informed business decisions.
Guide, support, and motivate CMT team members to meet personal and collective targets.
Establish measurable performance goals, conduct performance evaluations annually, and facilitate continuous development.
Recognize and foster promising talent for prospective leadership positions.
Analyze customer and market data to pinpoint opportunities for expansion and organic growth.
Direct the development and execution of sales strategies to broaden the customer base and advance market penetration.
Lead integration of electronic tools to enhance customer engagement and streamline sales workflows.
Evaluate team performance continuously and identify improvement opportunities.
Implement initiatives aimed at improving sales conversion and maximizing profits.
Maintain compliance with CRM metrics and ensure data integrity within the system.
Manage customer service delivery by coordinating with internal teams to address issues swiftly.
Ensure adherence to company policies regarding data security, health, safety, security and environment (HSSE), and sustainability protocols.

Possess a Bachelor's degree in Business, Logistics, or a closely related discipline.
Minimum of 2 years' relevant experience in the field.

Customer Success Specialist