Customer Service Representative

About the Role

Join the Customer Service team at Saadiyat Grove where we craft inspiring and delightful experiences for every visitor. We seek approachable, proactive professionals who deliver exceptional service within a luxury cultural destination.

Key Responsibilities

• Greet guests warmly and professionally, managing arrivals, valet services, and VIP interactions with tact and cultural sensitivity.
• Create tailored guest experiences by orchestrating personalized itineraries, guided tours, and sharing stories about art, design, brands, and cultural events.
• Handle guest requests, coordinate bookings and concierge services, anticipating needs with empathy and precise attention.
• Ensure the mall environment is safe, clean, and fully operational, including monitoring lost and found items, cash procedures, and assisting special needs guests.
• Serve as a communication link between tenants and management, actively collecting feedback and addressing service concerns promptly.
• Deliver excellent service within a fast-paced, shift-based setting that includes weekends, holidays, and busy seasons.

Key Competencies

• Strong guest focus with the ability to exceed expectations through warmth and professionalism.
• Effective communication and influence when interacting with guests, VIPs, and team members.
• Commitment to maintaining operational excellence, safety, and compliance across varying functions.
• Adaptability and resilience to perform well in a dynamic environment with role rotation.

Experience & Qualifications

• Three to five years of increasing responsibility in guest services, hospitality, luxury retail, aviation, or fine dining sectors.
• Preferred experience in luxury, high-profile, or culturally rich settings.
• A Bachelor's degree or Diploma in Business, Hospitality, Marketing, or related fields.
• Willingness to work flexible, rotating shifts including weekends, holidays, and peak times.

Why Work With Us

• Opportunity to work in a distinguished and culturally significant environment.
• Engage with luxury service standards and interactions with VIP guests.
• Gain diverse experience by rotating through multiple guest service and operational roles.