Customer Service Executive - Customer Service Operations
Pune Division, Maharashtra, India · Tempo total
Seja o primeiro a se candidatar
- Experiência
- 2–4 anos
- Salário
- —
- Vagas
- 1
- Publicado
- há 1 hora
- Modo de trabalho
- No escritório
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
About Tata Communications
Tata Communications is pioneering advanced connectivity solutions through innovation and intelligence. Focused on next-generation services powered by Cloud, Mobility, IoT, Security, Media, and Network services, the company is shaping the future landscape of communications.
Role Overview and Responsibilities
- Continuously monitor network events and alarms around the clock and create tickets accordingly.
- Filter alarms and raise tickets following predefined business rules.
- Correlate tickets and assign them to appropriate resolver teams.
- Conduct alarm-event correlation and assess service impact effectively.
- Notify retail and wholesale service providers promptly about incidents and outages.
- Support and manage the Real Time Change Management process for planned outages.
- Maintain detailed work logs for every ticket handled.
Experience and Knowledge Requirements
- Between two to four years of relevant experience.
- Basic understanding of telecommunications networks.
- Familiarity with access technologies such as FTTx and HFC.
- Capability to interpret alarms and determine their impact on service.
- Proficient written English and communication skills.
- Experience with tools like Netcool, Remedy, E6000 (CMTS), NxT, and Tableau is preferred.
- Good understanding of broadband networks with the ability to pinpoint faults across access, backhaul, and core segments.
Shift Details
The role involves a rotational 24x7 shift schedule, including coverage of Australian business hours from 2:30 AM to 11:30 AM.