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Customer Service Associate
Mumbai, Maharashtra, India · Tempo total
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- Experiência
- Qualquer
- Salário
- INR 15,000 – INR 31,000 / month
- Vagas
- 1
- Publicado
- há 10 horas
- Modo de trabalho
- No escritório
- Elegibilidade
- Enthusiastic candidates passionate about delivering excellent customer service are invited to apply.
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Job Overview
Fast And Direct Services is seeking a proactive and customer-oriented Customer Service Associate to deliver outstanding support and ensure customer satisfaction. This role involves addressing customer questions, resolving problems promptly, and maintaining a pleasant communication style.
Primary Duties
- Interact with customers through various channels such as phone, email, chat, or face-to-face meetings to answer inquiries.
- Address and resolve any customer complaints by offering suitable solutions.
- Maintain professionalism and politeness during all customer communications.
- Document all customer interactions and update records accurately in the CRM platform.
- Refer complex issues to higher-level teams when necessary for resolution.
- Provide clear and precise details regarding company products, services, and policies.
- Conduct follow-ups with customers to confirm that their concerns have been satisfactorily addressed.
Required Qualifications and Eligibility
Individuals passionate about customer service and effective communication can apply. The company invites applicants who are ready to engage with clients and resolve their issues efficiently.
Compensation Details
The monthly salary offered ranges from 15000 to 31000 INR based on experience and performance.