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Customer Relations Executive
Varanasi, Uttar Pradesh, India · Full Time
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- Experience
- Any
- Salary
- INR 12,000 – INR 17,000 / month
- Openings
- 1
- Posted
- há 2 horas
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
The Customer Relations Executive will manage diverse customer interaction channels including phone, WhatsApp, and email to address inquiries effectively while maintaining communication updates.
Key Responsibilities
- Respond to customer questions via multiple communication platforms.
- Maintain ongoing contact with customers providing regular updates.
- Collaborate with sales, installation, service, and operations departments to fulfill customer needs.
- Monitor and follow up on orders, deliveries, setup, and pending requests for service.
- Handle customer complaints with professionalism, aiming for timely resolution.
- Gather customer feedback to find areas for enhancing satisfaction.
- Keep detailed and accurate records of customer interactions and follow-ups.
- Perform post-sale check-ins to ensure product and service satisfaction.
- Motivate happy customers to provide authentic feedback and Google reviews.
- Track the status of customer issues and confirm their resolution.
Compensation
The monthly salary for this position ranges from INR 12,000 to INR 17,000.
Skills
How they work
Communication
Teamwork & Collaboration
Attention to Detail
Work Ethic
Customer Focus