Customer Account Executive – Foodservice/HORECA

About Life Smoothies

Life Smoothies is a supplier of top-tier frozen smoothies and beverage products tailored for cafés, restaurants, hotels, schools, offices, and various foodservice providers throughout the UAE.

Role Overview

This role involves managing and expanding existing customer accounts through direct field engagement across Dubai. It focuses on hands-on customer relations and sales efforts without overseeing a sales team.

Key Duties

• Conduct scheduled visits to current customers.
• Establish and maintain strong connections with business proprietors, managers, purchasing agents, and operational personnel.
• Track client satisfaction levels, order regularity, and account activities.
• Follow up on orders to promote consistent purchasing habits.
• Revive accounts with declining or halted orders.
• Spot chances to upsell or introduce new products within existing customers.
• Address customer issues by collaborating with sales, operations, logistics, and other departments.
• Gather feedback from clients and stay informed about market trends.
• Monitor competitor moves and identify commercial prospects.
• Ensure proper placement of menus and promotional content when applicable.
• Keep detailed CRM entries, visit documentation, and follow-up plans.
• Work closely with sales leadership and team members to drive account growth.
• Meet monthly targets related to retention, reactivation, expansion, and customer satisfaction.

Required Qualifications and Skills

• A minimum of three years' experience in field sales or account management.
• Experience in the UAE market within foodservice, HORECA, food products trading, FMCG, beverage distribution, or hospitality supply sectors.
• Demonstrated ability to manage portfolios of repeat-order clients.
• Excellent skills in customer relations, communication, and problem resolution.
• Strong commercial orientation, organizational aptitude, self-motivation, and ability to work autonomously.
• Residency in the UAE is required.
• Possession of a valid UAE driving licence and ownership of a reliable personal vehicle are mandatory.
• Fluency in English, both written and spoken.
• Proficiency with CRM platforms and maintaining precise activity logs.
• Experience with Odoo, Salesforce, or similar CRM systems is advantageous.

Compensation and Benefits

• Basic salary fixed at AED 8,000 per month.
• Commission and bonuses based on performance.
• Fuel allowance included.
• Provision of UAE residence visa and medical insurance.
• Opportunities for career advancement within a growing organization.

Additional Information

Applicants are advised to only apply if the guaranteed AED 8,000 basic salary meets their expectations, and if they satisfy the driving, vehicle, UAE experience, and salary prerequisites.