Connectivity Centre Agent

About the role

One&Only The Palm in Dubai is looking for a Connectivity Centre Agent to join its guest experience team. The property is part of a globally growing luxury hospitality brand that focuses on thoughtful, highly personalized service and memorable guest moments.

In this position, you will serve as a central communication point for the resort, managing incoming and outgoing calls with professionalism, warmth, and efficiency. You will also help coordinate guest requests, support pre-arrival planning, and ensure each interaction reflects the brand’s high standards of care and attention.

Key purpose of the role

The role is centered on creating a seamless guest communication experience by responding to calls courteously, maintaining accurate coordination across departments, and supporting the timely execution of guest needs. The right person will contribute to the resort’s promise of delivering exceptional and personalized hospitality.

Responsibilities

• Handle all internal and external calls in a polished, efficient, and courteous manner.
• Represent the resort positively through every telephone interaction.
• Coordinate guest requests promptly and follow through to completion.
• Support the call center as the main communication hub for the resort.
• Anticipate guest needs, including pre-arrival requirements, and act on them quickly.
• Help create a service environment focused on memorable experiences and strong guest relationships.

Candidate profile

The ideal applicant will report to the Guest Experience Manager and should bring 1–2 years of experience in a similar position within luxury hospitality, upscale resorts, or five-star hotels. A background in customer service and reservations is important, along with strong accuracy, analytical ability, and the capacity to perform well under pressure and tight deadlines.

Excellent spoken and written English is required, and knowledge of another language is an advantage. The role also requires good computer skills, familiarity with relevant software, and hands-on experience with Opera. Experience in the Middle East or GCC region will be considered an added benefit.

What the employer values

The organization is looking for someone who is energetic, proactive, and committed to going beyond routine service. A warm attitude, strong attention to detail, and a genuine desire to create outstanding guest experiences are essential.

About the employer

One&Only is a luxury hospitality brand known for creating joyful, emotionally rich guest experiences through anticipation, creativity, precision, empathy, and warmth. Its resorts are designed to be refined yet approachable, with teams that combine professionalism and hospitality in equal measure.

One&Only The Palm is set on a private stretch of Palm Island, blending contemporary Dubai with the character of old Arabia. The brand continues to expand internationally and invests in developing its people as part of its commitment to delivering remarkable stays and lasting memories.

Additional information

This position is based in Dubai, United Arab Emirates, and is a full-time onsite opportunity.