Category Operations Manager

About Urban Company

Urban Company is a technology platform facilitating customers to book a variety of home services including beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting. These services are offered at the customer's preferred time and location, with a commitment to delivering standardized, high-quality, and dependable experiences. The company supports its carefully selected service partners with technology, training, tools, financing, insurance, and branding to ensure successful service delivery.

Role Overview and Team Structure

The India business operates through three major verticals—Home, Beauty, and Native—each with distinct categories managed by separate business heads. The Home vertical includes services like cleaning, pest control, maid services, electrical, plumbing, carpentry, AC and appliance repairs, and painting. The Beauty vertical covers salon, spa, and grooming services for all genders. The Native vertical focuses on product offerings such as smart locks and water purifiers.

Key Responsibilities

• Lead on-ground operations focused on onboarding new service partners and elevating the quality of existing ones.
• Take complete ownership of initiatives involving problem solving, analytical assessment, process enhancements, and execution.
• Support Business Heads with routine category operations including supply and demand planning and revenue forecasting.
• Coordinate the end-to-end partner supply chain stages: sourcing, selecting, and training service professionals.
• Participate in projects aimed at enhancing customer and partner experiences.
• Collaborate with internal teams in marketing, technology, and product domains to deliver both category-specific and central projects.

Candidate Profile and Requirements

• Motivated and proactive individuals eager to make a significant impact beyond assigned responsibilities.
• Experience ranging from 6 months up to 2 years.
• Strong proficiency in advanced Excel, SQL, Tableau, and Power BI.
• Adaptability to fast-paced environments with a focus on outcome-driven problem solving in ambiguous situations.
• Demonstrated ability to implement practical solutions effectively and a strong "get-things-done" attitude.
• Educational qualification: B.Tech or B.E. in any specialization.

What to Expect

• A dynamic and supportive work environment offering tremendous ownership and growth potential.
• Opportunity to learn and work under experienced leaders recognized for operational excellence and consumer-centric approaches.
• Autonomy to innovate and propose changes within the organization, reflecting a culture of continuous improvement.
• Potential for career advancement through a comprehensive internal mobility program.

Commitment to Diversity and Inclusion

The company is dedicated to fostering equal employment opportunities and nurturing an inclusive workplace. It actively works to prevent harassment based on age, color, physical ability, marital or parental status, ethnic background, religion, sexual orientation, or gender identity.