Case Coordinator

Role overview

This opportunity is being shared for a partner organization that handles applications and the rest of the hiring process. The employer is seeking a Case Coordinator in Canada to support a busy virtual healthcare setting.

The role is focused on keeping patient cases moving efficiently from initial intake through to completion. You will work across clinical, administrative, and provider teams to support scheduling, documentation, communication, and case progress. It is a strong fit for someone who enjoys structured operations in a dynamic environment and is comfortable handling sensitive medical information with care and confidentiality.

This position also provides exposure to healthcare systems, case management workflows, and ongoing improvement efforts within digital health operations.

Key responsibilities

• Oversee the full lifecycle of cases, including creation, updates, and tracking in internal systems, while keeping records complete and accurate.
• Arrange appointments and timelines between members, providers, and clinical staff, and manage calendars effectively.
• Assist with the collection, transfer, storage, and organization of medical records in both digital and paper-based formats.
• Keep case notes, communication logs, and workflow updates current in case management tools such as Salesforce, Boost, or similar platforms.
• Support case managers and providers with administrative and coordination tasks that help cases progress on time.
• Maintain clear communication with internal and external stakeholders to ensure continuity of care and a positive experience.
• Refer complicated case issues or concerns to the relevant clinical lead when needed.
• Help with operational activities such as eligibility verification, queue handling, and coordination with outside partners.

What you should bring

• 3 to 5 years of experience in an office, healthcare, hospital, or medical administration setting is preferred.
• Post-secondary education is strongly preferred.
• Exposure to medical terminology and healthcare administrative workflows is an advantage.
• Excellent written, verbal, and phone communication skills with a professional approach.
• Ability to juggle multiple priorities, stay organized, and work to deadlines in a high-volume environment.
• Strong troubleshooting ability with an emphasis on accuracy, efficiency, and practical resolution.
• Comfort working both independently and as part of cross-functional teams.
• Proficiency with Microsoft Word, Excel, Outlook, Teams, and document management systems.
• English and French Canadian bilingual ability is considered an asset.
• A flexible, professional, and service-focused attitude.

Benefits and compensation

• Annual pay range of $50,000 to $55,000.
• Opportunity to contribute to a mission-led healthcare organization focused on improving patient access and experience.
• Exposure to advanced digital health platforms and modern case management tools.
• Potential for career growth in healthcare coordination and operations.
• Supportive, collaborative, and inclusive workplace culture.
• Paid time off and a standard benefits package that may include health, dental, and related coverage depending on eligibility.
• Training, learning, and professional development opportunities.

Application and privacy notes

Applications are reviewed through an AI-assisted matching process that helps identify candidates who align closely with the role’s core requirements. Shortlisted profiles are then shared with the hiring organization, while interviews, assessments, and final hiring decisions are handled by their internal team.

By applying, you acknowledge that your personal data may be processed to evaluate your candidacy and to share relevant details with the employer. This is done under applicable data protection principles, including legitimate interest and pre-contractual measures. You may request access, correction, deletion, or objection at any time.

AI tools may also be used to support parts of the recruitment workflow, such as application review, resume analysis, response assessment, or identifying possible inconsistencies. These tools assist recruiters but do not replace human judgment.