Call Centre BPO Executive

About the Role

We are seeking a proactive and customer-oriented Personal Loan Telecaller to join our team. The role involves reaching out to potential customers to provide information about personal loan offerings, assist with inquiries, and guide them through the loan application process to successful disbursement.

Primary Responsibilities

• Conduct outbound calls to prospective clients to promote personal loan products.
• Clearly explain loan features, eligibility criteria, and applicable interest rates to customers.
• Identify customer needs and suggest appropriate personal loan options accordingly.
• Generate leads and assess their potential for the sales team.
• Collect and verify necessary documents from customers for processing.
• Maintain regular follow-ups with customers until the loan is fully disbursed.
• Accurately log call details and customer interactions using CRM software.
• Meet set targets for calls made and conversions on daily, weekly, and monthly bases.
• Adhere strictly to company policies and banking regulations at all times.

Key Skills and Competencies

• Strong verbal communication and interpersonal skills to engage effectively with customers.
• Persuasive negotiation capabilities to influence decision-making.
• Familiarity with MS Excel and customer relationship management (CRM) tools.
• Ability to operate efficiently in a goal-oriented, target-driven environment.
• Excellent customer service aptitude including persistent follow-up and relationship management.