Business Services Administrator and Executive Assistant to General Manager

About the Role

Join AIG as a Business Services Administrator & Executive Assistant and contribute to the transformation of how we support customers in managing risk. This role offers an opportunity to develop your skills while being a key participant in a global Corporate Real Estate & Business Services team. This team manages real estate portfolios, corporate security, business continuity, facilities management, document services, workplace safety, and other essential business operations, focusing on driving operational efficiencies and a dynamic work environment.

Key Responsibilities

• Manage real estate and facility operations, including project and move management, space planning, and critical infrastructure oversight in server rooms while ensuring compliance with local laws and AIG standards.
• Assist with budgeting for Corporate Real Estate and Business Services expenses, proactively looking for cost-saving opportunities.
• Oversee corporate services such as A/V equipment, document and records management, fleet and mail handling, mobile telephony, and reception services.
• Participate actively in the New Zealand Health & Safety Committee, maintain first aid and fire warden records, and promote environmental sustainability initiatives covering energy, waste, emissions, and digitalization.
• Enforce corporate security policies, including access control and CCTV systems; manage security incident reporting and support during security events.
• Lead facility business continuity management locally, comply with global training and exercise plans, and support the incident management team during events.
• Support onboarding and offboarding in collaboration with HR and IT, procuring IT accessories per company standards.
• Assist with sourcing and procurement activities, including contract reviews with legal, vendor selection, negotiation, inventory management, and ensuring adherence to procurement policies.
• Administer third-party vendor governance processes relevant to the role.
• Ensure compliance with corporate policies and regulatory requirements; support audits and handle timely resolution of findings.
• Coordinate global and local travel arrangements, consolidating monthly travel requests for approval.
• Provide executive support to the New Zealand CEO by managing complex scheduling, travel logistics, expense reconciliation, office administration, confidential information handling, team communications, and event planning.

Required Skills and Experience

• Proven background as an administrator within Corporate or Business Services and/or Corporate Real Estate sectors.
• Strong organizational capabilities with the aptitude to prioritize multiple tasks efficiently in fast-paced environments.
• Excellent attention to detail and problem-solving abilities.
• Effective communication skills, both verbal and written, combined with interpersonal strengths.
• Proficiency in Microsoft Office applications including Excel, PowerPoint, and Outlook.
• Ability to work independently in a matrix organizational structure with flexibility and adaptability.
• Maintain composure and conflict resolution skills when faced with challenges.
• Demonstrated creativity in process improvement suggestions.
• Understand the importance of serving as the primary contact for office and business services within AIG New Zealand.

Additional Information

AIG emphasizes in-person collaboration and requires team members to work primarily onsite to foster effective teamwork and client relations. The company values its employees by offering a comprehensive Total Rewards Program focusing on health, wellbeing, financial security, and professional growth. AIG embraces diversity and inclusion, providing equal opportunities and reasonable accommodations for applicants and employees with disabilities.

About AIG

American International Group, Inc. is a global leader in insurance solutions for commercial and personal needs. AIG operates an extensive property casualty network and is committed to innovation and supporting individuals, enterprises, and communities in managing risks and exploring new potentials. The company fosters a culture that respects and celebrates diverse talents and backgrounds through learning, awareness, and Employee Resource Groups (ERGs).