Business Intelligence and Data Science Analyst

About the Role

The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) acts as a trusted network focused on cybersecurity for the retail and hospitality sectors. The community connects security teams at various levels to collaboratively address challenges, share best practices, and benchmark strategies, aiming to enhance security across industries such as retail, restaurants, hotels, gaming, travel, and consumer products.

The Business Intelligence and Data Science Analyst will lead the advancement of RH-ISAC’s analytics capabilities by combining business intelligence, data analysis, and modern data science techniques. This role is responsible for creating scalable reports, actionable insights, and automation to support organizational operations.

Key Responsibilities

• Develop, implement, and maintain dashboards, reports, and data models using Power BI to support leadership and operational analytics.
• Automate workflows including data ingestion and transformation to ensure analytics are delivered reliably and efficiently.
• Enhance self-service analytics via reusable datasets and standardized reporting elements.
• Provide recurring and on-demand reports and insights focused on organizational priorities such as member participation and engagement metrics.
• Utilize advanced analytical methods including trend analysis, segmentation, and predictive modeling as appropriate.
• Incorporate AI tools, such as Microsoft Copilot, to improve analysis and automation.
• Create and maintain data transformation procedures using SQL, Power Query, or equivalent technologies, contributing to overall data system improvements.
• Conduct ongoing data validation and quality assurance to maintain data integrity across systems.
• Address and resolve issues related to data inconsistencies and architecture.
• Standardize data definitions and taxonomies to maintain consistent analytics outputs.
• Collaborate with stakeholders to establish KPIs and translate business requirements into analytical solutions.
• Communicate data trends and insights effectively to audiences with varied technical backgrounds.
• Support IT and cybersecurity tool configuration, management, and documentation.
• Participate in organizational initiatives supporting RH-ISAC’s mission to improve member security and risk management.

Qualifications & Experience

• Bachelor’s degree or equivalent experience in data analytics, data science, or similar fields.
• At least 2 years of experience in data analytics, business intelligence, or technical analytics roles.
• Proficiency in Power BI including DAX and Power Query for dashboard and data model development.
• Strong skills in SQL and handling structured and semi-structured data sources.
• Experience with data validation, integration, and transformation techniques.
• Ability to create clear data visualizations and communicate insights to non-technical stakeholders.
• Detail-oriented with a strong commitment to data quality and accuracy.
• Capability to prioritize and deliver quality work under recurring deadlines.

Preferred Skills

• Familiarity with advanced analytics or data science methods applicable to practical problems.
• Working knowledge of Python, R, or similar data automation and analysis tools.
• Experience with Salesforce data and related analytics/reporting.
• Know-how in combining data from multiple platforms and systems.
• Expertise in data warehousing strategies and implementations.
• Exposure to cloud-based data or analytics environments.
• Hands-on experience employing AI tools like Microsoft Copilot for analytics enhancement.
• Background in cybersecurity or technology-focused organizations is a plus.
• Strong analytical problem-solving abilities and clear communication skills.
• Ability to work independently and collaboratively in a cross-functional, matrixed environment.
• Motivation for continuous improvement, attention to detail, and dependability.

Work Conditions & Environment

• This position is fully remote, requiring a dedicated and distraction-free workspace with reliable internet.
• Regular virtual collaboration via video conferencing and digital communication tools across multiple time zones.
• Core working hours will be aligned based on the employee’s and supervisor’s time zones.
• Some travel may be needed occasionally.
• Physical requirements include prolonged desk work, ability to use computer peripherals, clear communication, and occasional light lifting (up to 10 lbs).
• Reasonable accommodations will be made for employees with disabilities.

Compensation & Benefits

• Annual salary range from $85,000 to $105,000.
• Includes medical, dental, and vision insurance options.
• Access to flexible spending accounts (FSA) and health savings accounts (HSA).
• Short-term disability coverage.
• 401(k) retirement plan with matching contributions tied to employee participation.

Equal Opportunity

The organization is committed to diversity and inclusiveness in hiring and employment practices, providing equal opportunity regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or other protected categories.