Branch Sales Coordinator

Role overview

Plumbing World is seeking a Branch Sales Coordinator for its New Plymouth branch in Taranaki. This is a permanent full-time position with a 40-hour week, running Monday to Friday and including rostered Saturdays. Exact start and finish times will be confirmed during the interview process.

The position sits within a busy, fast-moving branch where priorities can change quickly. The ideal person will be comfortable planning ahead, staying organised, and understanding what needs to happen next in order to keep jobs and customer requests moving smoothly.

You will support building and plumbing customers with a high level of service and represent the business professionally across customer interactions, order handling, quoting, coordination and day-to-day branch support. The role also requires a hands-on approach, which may include serving at the trade counter, answering calls, and occasionally helping with deliveries.

About Plumbing World

Plumbing World is a Kiwi-owned company with more than 60 years of industry experience. Founded and backed by plumbers and builders, the business is built around strong relationships, practical expertise and dependable service.

The company operates as New Zealand’s largest 100% locally owned national plumbing merchant, with 56 stores and more than 1,000 shareholder tradies across the country. Its culture is focused on inclusion, performance and helping people grow.

What you will do

• Process incoming orders accurately and efficiently so customer expectations are met and ideally exceeded.
• Prepare quotes and follow them through to conversion.
• Work closely with Territory Managers and other internal teams to deliver a strong customer experience.
• Coordinate and track projects throughout the sales cycle.
• Communicate with key suppliers as part of branch operations.
• Support the branch wherever needed, including trade counter service, phone support and occasional deliveries.
• Help maintain a fast-response culture in the branch, especially before 9:00 am when customer demand is highest.

What you need

• Proven ability to juggle multiple tasks, set priorities and manage time well.
• Experience building and maintaining professional relationships.
• Strong computer skills, including solid use of Excel.
• Clear verbal and written communication skills.
• Well-developed administration skills.
• Confidence handling a heavy workload with several priorities at once.
• Good forward planning and the flexibility to adjust when priorities change.
• Background in customer sales and in offering solutions based on customer needs.
• A full, clean New Zealand driver’s licence.
• Professional presentation and strong interpersonal skills.

Benefits and rewards

• Salary aligned to experience and reviewed every year.
• Strong earning potential.
• Company benefits and staff discounts.
• Generous parental leave package.
• Southern Cross Medical Insurance.
• Paid birthday leave.
• Opportunity to develop and shape your career within a trusted national Kiwi business.
• A leadership-style role with genuine ownership and impact.

Culture

The team values collaboration, accountability and a hands-on attitude. People who lead by example and contribute positively to team culture are likely to fit well.

Applications are welcomed from people of all backgrounds. Candidates do not need to meet every requirement if they bring the right attitude and capability.

Pre-employment requirements

The successful candidate must be able to pass a pre-employment medical assessment, alcohol and drug testing, and Ministry of Justice checks before starting work.