Bellhop, Airport Meet & Greet

About the Role

Join Marina Bay Sands in Singapore as a Bellhop supporting airport meet and greet services. This role offers the opportunity to elevate your career by working with skilled professionals dedicated to exceptional guest experiences.

Key Responsibilities

• Assist AMG Greeters during guest arrivals and departures.
• Report to designated terminals and meet AMG Greeters on schedule ahead of service times.
• Prepare and manage luggage trolleys for daily operations.
• Help guests with moving luggage between terminals, vehicles, and check-in areas.
• Ensure safe loading and unloading of luggage using correct lifting methods.
• Stay with guests throughout the service to maintain seamless support.
• Respond to guest requests professionally and escalate issues when necessary.
• Maintain effective communication with greeters and operational teams.

Safety and Compliance

• Adhere strictly to Workplace Safety and Health (WSH) regulations and company policies.
• Use approved manual handling techniques to prevent injury.
• Stay vigilant within public, restricted, and high-traffic zones.
• Immediately report any hazards, incidents or injuries encountered.
• Follow emergency protocols and evacuation procedures as required.

Physical and Work Environment Requirements

• Capable of standing and walking for long durations.
• Perform repetitive lifting and handling of luggage efficiently and safely.
• Comfortable working in a dynamic and fast-moving airport setting.

Professionalism and Service Excellence

• Provide courteous, professional, and consistent guest service.
• Maintain proper grooming and appearance standards.
• Exhibit teamwork, initiative, and reliability at all times.
• Communicate clearly and effectively with guests and colleagues.
• Participate actively in briefings, trainings, and departmental meetings.

Attendance and Punctuality

• Attend work punctually according to assigned shifts.
• Ensure reliable personal transportation to meet reporting times consistently.

Job Requirements

• Minimum secondary school education completion.
• Preferably possess at least one year of experience in guest services or hospitality.
• Strong customer service and interpersonal skills are essential.
• Proficiency in spoken and written English; knowledge of additional languages is advantageous.
• Ability to work both independently and collaboratively in teams.
• Availability to work rotating shifts, including weekends and public holidays.
• Display professionalism and dependability in conduct and appearance.

Diversity and Compliance

Marina Bay Sands champions a diverse, equitable, and inclusive workforce and offers equal opportunity employment. Employees are expected to comply fully with all company policies, regulations, and ethical standards.