Banking Voice Process - Field Collection Executive

Job Description

The role involves communicating with customers regarding overdue payments using various channels such as phone calls, emails, messages, and direct visits. You will be responsible for following up on pending accounts to secure timely repayments. Negotiation of repayment plans and commitment agreements with customers forms a key part of this position.

Maintaining precise and up-to-date records of all customer communication and collection activities is crucial. Updates to the collection status must be regularly entered into the company’s CRM or collection management software. You will also be tasked with locating customers who have provided incorrect or changed contact information.

Meeting collection and recovery objectives assigned to you is a primary goal, all while adhering strictly to organizational policies and legal standards. Preparation of collection performance reports on a daily, weekly, and monthly basis is also required to track progress and results.