Bank Receptionist/Administrator

Overview

We are seeking motivated and adaptable bank staff to deliver administrative assistance within our Luton Adult Services Teams based in Luton. This role requires a minimum of two years' experience in an office environment and a NVQ Level 3 in Business Administration or its equivalent.

Key Responsibilities

• Serve as key holder, opening the building each morning.
• Greet patients and visitors attending clinics or teams, overseeing sign-in and sign-out registers and directing or escorting them accordingly.
• Update SystmOne ledger upon patient arrival to inform clinical teams.
• Manage incoming post and parcels, date-stamping and notifying appropriate team members promptly.
• Process all incoming referrals and patient correspondence following relevant Standard Operating Procedures.
• Review handover reports from security and cleaning contractors, reporting issues to Administration Support Lead or Business Administration Manager.
• Supervise staff and visitor sign-in systems, escalating concerns to senior management.
• Monitor clinical room bookings, generate weekly reports, and address room cancellations and usage.
• Handle outgoing internal and external post as well as blood courier services.
• Create and maintain the Luton Treatment Centre staff handbook, containing contractor information.

Candidate Attributes

• Capable of prioritizing tasks effectively.
• Caring and sensitive in approach to job duties.
• Excellent telephone etiquette.
• Strong communication skills with both patients and healthcare professionals.
• Ability to work independently and as part of a team in a busy environment.
• Flexible regarding work duties and schedules.

Skills and Qualifications

• Minimum of two years' experience in office administration.
• NVQ Level 3 in Business Administration or an equivalent qualification.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Familiarity with SystmOne and/or Civica Malinko is desirable, though training will be provided if lacking.

Additional Information

The Care Quality Commission has rated our services as 'Outstanding.' We pride ourselves on delivering innovative, quality care across most of eastern England, enabling people to access care closer to home and promoting healthier lifestyles.

Our staff consistently rank us highly in national surveys, reflecting our commitment to a culture of engagement and development. We welcome all applicants who share our commitment to excellence in care delivery.

Interviews

Interviews are scheduled for Thursday, 6th August 2026.

Contact Details

For further details or informal visits, please contact:

• Kathleen Murphy, Business Admin Manager - Phone: 07789 924556, Email: kathleenmurphy@nhs.net
• Mary Mugo, Administration Support Lead - Phone: 07759 718974, Email: mary.mugo@nhs.net