B2B Travel Operations Executive

Job Overview

Garg Holidays Pvt. Ltd., a specialized B2B travel company serving travel agents and partners, seeks a skilled Travel Operations Executive based in Surat working remotely. The role focuses on managing daily operational tasks to ensure flawless handling of bookings acquired through our B2B network.

Key Responsibilities

• Manage B2B travel reservations and inquiries from travel agents.
• Coordinate with hotel partners to confirm bookings.
• Prepare and dispatch quotations, confirmations, and vouchers.
• Process hotel reservations accurately and efficiently.
• Communicate with suppliers to verify availability, rates, and booking confirmations.
• Handle booking modifications, cancellations, and address operational challenges.
• Deliver prompt and precise support to B2B travel agents.
• Work collaboratively with the Sales Team to facilitate smooth booking processes.
• Follow up diligently with suppliers to ensure timely service delivery.
• Maintain organized records of bookings, confirmations, and other operational documentation.
• Guarantee that all bookings are managed correctly and within designated timelines.

Required Qualifications and Skills

• Between 1 and 3 years of experience in B2B travel operations is preferred.
• Prior experience in roles involving travel agents or B2B travel companies.
• Sound understanding of hotel booking procedures.
• Familiarity with domestic travel booking processes.
• Excellent communication, coordination, and follow-up capabilities.
• Proficiency with email, WhatsApp, and Microsoft Excel.
• Ability to concurrently manage multiple bookings and inquiries.
• Strong problem-solving abilities with acute attention to detail.

Additional Information

Preference will be given to candidates with previous experience in the B2B travel sector.

Job type: Full-time

Work location: Surat (Remote)