Associate IT Support Specialist

About the Role

A client in the software-as-a-service sector located in downtown Toronto is seeking an Associate IT Support Specialist for a full-time temporary position lasting approximately six months, with possible extension opportunities. This role focuses on providing advanced IT support, especially for Mac devices, in a modern workplace environment. The specialist will assist onsite and remote employees across Canada and occasionally other countries, helping with hardware, software, and IT operations, while gaining insight into cloud platforms and device management.

Responsibilities

• Deliver excellent end-user support addressing hardware, software, and IT-related challenges.
• Offer technical assistance primarily for macOS systems, alongside Windows environments.
• Maintain and support office technology such as printers, video conferencing tools, room scheduling, and wireless networks.
• Manage employee onboarding and offboarding including provisioning devices, setting up/deactivating accounts, managing access, and orienting new hires on technology use.
• Oversee laptop lifecycle tasks like imaging, configuration, inventory, shipping, receiving, and asset handling.
• Support cloud-based applications and collaboration tools used within the business.
• Collaborate with workplace and security teams ensuring employee device compliance and a smooth experience.
• Create and update technical documentation such as knowledge articles, standard procedures, and support runbooks.
• Assist with office transitions, technology setups, and related projects.

Required Qualifications

• Minimum of two years' experience in IT support, desktop support, or help desk roles.
• Degree or diploma in IT, Computer Science, or a related field.
• Practical experience supporting Mac devices in a professional setting.
• Familiarity with Windows operating systems and commonly used business software.
• Knowledge of cloud productivity and identity platforms including Microsoft 365, Azure AD/Entra ID, Google Workspace, Slack, Okta, Zoom, Jira, or similar.
• Strong communication, interpersonal skills, and a customer service focus.
• Proficient problem-solving and troubleshooting capabilities.
• Physical ability to lift and relocate IT equipment as necessary.

Preferred Qualifications

• Experience using endpoint management tools.
• Understanding of user provisioning and identity management.
• Ability to create and maintain IT documentation and processes.
• Certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or equivalents.
• Interest in systems administration, automation, and IT operations.

Ideal Candidate Attributes

• Possesses a positive mindset and eagerness to continue learning.
• Strong commitment to enhancing customer experience and employee support.
• Ability to excel in a dynamic, fast-moving environment.
• Self-motivated with the capacity to independently take ownership of tasks.
• Interested in developing efficient, scalable operational processes.

Additional Information

Workplace is onsite five days a week in downtown Toronto, near Union Station. This is a full-time, temporary role with pay ranging from $30 to $40 per hour, commensurate with experience. The client is motivated to fill the position immediately. Adecco is committed to inclusion and diversity, encouraging applications from all backgrounds.