Assistant Manager - Training

Overview

This role is positioned within MakeMyTrip's Hotels vertical, one of the company's largest and rapidly expanding segments, with over 70,000 properties ranging from budget to premium worldwide. The Training function is critical in scaling and executing business strategies by building stakeholder capabilities, improving product knowledge, process execution, service standards, and platform utilization through tailored learning initiatives.

Role Summary

The Assistant Manager – Training is accountable for managing comprehensive training programs and creating educational content that supports internal teams and external partners in the Hotels business. This involves integrating Learning & Development expertise with content marketing to boost comprehension, engagement, and scalability of training efforts aligned with business goals.

Key Responsibilities

• Design and implement structured skill development initiatives, including role-specific and refresher trainings, ensuring alignment with the evolving needs of the business.
• Produce compelling learning materials such as slide decks, facilitator guides, videos, e-learning content, promotional media, and job aids to facilitate effective knowledge transfer.
• Develop and manage partner-centric communication materials across various channels—emails, flyers, banners, videos—to support product launches and campaigns.
• Craft internal learning communications including newsletters, launch presentations, FAQs, and playbooks to reinforce training programs and consistent execution.
• Conduct engaging training sessions using classroom, virtual, and hybrid formats, fostering high participant engagement and clarity.
• Oversee the development and maintenance of internal and external learning communities or social platforms to sustain learning momentum and information sharing.
• Collaborate with cross-functional teams such as business, sales, operations, product, and HR to identify gaps and tailor learning interventions.
• Measure training success through feedback and performance data and refine programs for continual improvement.

Qualifications & Experience

• Management graduate from a reputed institute.
• 4 to 6 years’ experience in training, learning & development, content generation, and communications.
• Preferably experienced in sales, operations, partner enablement, or capability development contexts.
• Experience within e-commerce, internet, FMCG, hospitality, or service sectors is advantageous.
• Proficient in verbal and written communication, producing clear and engaging content.
• Skilled with content creation tools, presentation software, and digital learning platforms.
• Familiarity with social media and digital content best practices is a plus.

Key Competencies

• Ability to convert business objectives into practical training and communication solutions.
• Strong ownership and accountability, capable of independently managing deliverables.
• Excellent storytelling and content design skills focused on clarity and engagement.
• Proven stakeholder management and collaborative skills across various departments.
• Creative yet structured thinker with disciplined project execution.
• Adaptable and comfortable managing multiple priorities in a fast-paced setting.